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Medina Talent Group
Sr. ServiceNow Developer
Posted 1 months ago
Full-time •California
*Job Summary*
We are seeking a skilled ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and customizing ServiceNow applications, with a focus on delivering high-quality solutions that meet business needs. This role requires collaboration with cross-functional teams to enhance our IT service management processes and improve overall efficiency.
The incumbent will provide coordination and services relevant to key functions of software supported by the Information Technology Services (ITS) department, which supports a variety of end users and software, usually provided by a third-party vendor. The incumbent will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact.
*Position Information:*
*\*\*This position is eligible for telework in California.\*\* *
*Duties & Responsibilities:*
* 70% - Program Support
* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.
* Leverages Flow Designer to further mature the service catalog and migrates away from workflows.
* Identifies inefficiencies to ultimately implement areas of automation.
* Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.
* Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
* 25% - Technical Support
* Processes core system configuration as well as day-to-day user requests and incidents.
* Creates technical design, ServiceNow code and architecture, and works with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
* Provides technical guidance on existing workflows for streamlining and improved efficiencies.
* 5% - Completes other projects and duties as assigned.
*Minimum Qualifications:*
* Bachelor’s degree in information services or related field required PLUS 5 years of direct experience as a ServiceNow admin or application owner; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
* 5 years of ITS technical application support experience required.
* 5 years of computer hardware and/or software troubleshooting techniques and system support required.
*Preferred Qualifications:*
* ServiceNow Certified Implementation Specialist a plus.
* ServiceNow Certified Application Developer a plus.
* ITIL Certification is highly desirable.
Job Type: Full-time
Pay: $120,000.00 - $160,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Location:
* California (Required)
Work Location: Remote
Medina Talent Group