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Argus Associates, Inc
ServiceNow Developer
Posted 1 days ago
Full-time •Remote
*Job Summary*
Our Client seeks qualified proposers to provide ServiceNow ITSM developer resource to augment Client ServiceNow team in the implementation IT Service Management (ITSM). Client has implemented ServiceNow CSM module and will expand to use of ServiceNow ITSM to manage IT related services. This includes setup and configure ServiceNow ITSM and migrate configurations, user access, templates, workflow, service catalog, etc… from an existing ITSM system. Client intends to use the results of this solicitation process to award a work order to the responsive/responsible proposer. The proposed work order will require one or more
* 100% Offsite/Remote
* Must work and be available during *7:30AM to 4PM PT time*
* Provide a minimum of *two (2) Project references* closely related to services as listed in the qualification section below
* ServiceNow Certified Implementation Specialist in ITSM is REQUIRED
*Minimum Qualifications:*
* Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.
* ServiceNow Certified Implementation Specialist in ITSM
* Resumes must detail years of ServiceNow ITSM experience for Developer Resource.
*REQUIREMENTS*
*Basis Resource Desired Qualifications*
* Extensive knowledge of JavaScript
* Familiarity with UI, SQL, HTML and CSS
* Knowledge of XML and structural programming concepts
* Knowledge of ITIL processes
* Experience in developing ServiceNow report
* Experience in ServiceNow Playbook development
* Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)
* Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable
*Responsibilities *
* Develop ServiceNow ITSM technical implementation and migration plan
* Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements
* Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
* Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
* Create reports for ITSM data in ServiceNow and Microsoft PowerBI
* Review current Client ServiceNow CSM setup and assist with troubleshooting issues
* Analyzes system performance and adjusts various tuning parameters or code for best performance
* Performs unit test, UAT, stress test scenarios with technical staff
* Implement on-going enhancements requests
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Expected hours: 40 – 45 per week
Benefits:
* 401(k)
* Dental insurance
* Paid time off
* Retirement plan
Compensation Package:
* Weekly pay
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: Remote
Argus Associates, Inc