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ServiceNow
Migration Administrator - Cloud Services
Posted 15 days ago
Full-time •Santa Clara, CA
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is building a new and exciting team ( GCS Move Desk Team) to facilitate, and ultimately automate, a seamless customer move experience.
The GCS Move Desk Team will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.
What you get to do in this role
Track and report on status of move/migrate requests from initial trigger to completion
Take whatever steps are required to assign work items properly across teams, monitor for timeline execution, establish SLAs where needed. This may include creating and assign cast tasks for cases that track moves, checking for status updates, and hounding owners if SLAs are breached
Directly engage with customers (in the presence of support) to explain the move process, build customer confidence in ability to execute, and push through customer resistance where needed to achieve our move objectives.
Directly engage with teams/systems outside of GCS where needed. Ex: If an entitlement check is needed and not yet automated, do the check and talk with anyone required to do it properly.
Be the process owner for how moves should be executed from an end-to-end perspective such that the group is positioned to provide automation requirements for areas that can be automated. In this sense the vision of the group is that it starts as a group directly doing/owning manual steps to ensure a successful move. Over time they define automations which when completed make the group far more efficient and push them into a role of monitoring and resolving exceptions only.
Identify opportunities to automate where appropriate.
Qualifications
To be successful in this role you have:
6+ years experience working with SaaS Cloud Infrastructure environments
Previous experience with ServiceNow Cloud Infrastructure is strongly preferred
A solid foundation in Project Management
Comfortable in a technical environment
Comfortable in a customer-facing role with a customer-first mentality.
Critical thinking, analysis, troubleshooting, and problem-solving expertise
Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
A ‘can do’ attitude to fast-paced and dynamic situations, challenges and customers
GCS-23
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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