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Scott L. Page & Associates
ServiceNow Technical Lead Richmond, VA Remote
Posted 9 months ago
Full-time •Remote
ServiceNow Technical Lead
Richmond, VA On-site when needed / *Remote *
Our Client a major consulting organization, is seeking a ServiceNow Technical Lead.
Responsibilities:
* Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support, and Development including enhancement requests
* Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
* Guide the team in having the right level of detail in the design artifacts.
* Review the design and code to ensure it aligns to customer expectations and follows industry standards
* Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
* Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
* Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
* Follow up on outstanding development needs and provides timely status reports to the project manager
* Advise on options, risk, and impacts on business/ITIL processes
* Communicate technical problems and solutions to both technical and non-technical audiences
Experience:
* 10 to 12 years of experience in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization
* 7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)
* Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions
* Must have experience integrating ServiceNow with other third-party systems or in-house tools developed by the customer’s in-house team.
* Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow
* Experience in supporting production system
* Liaise with end users to address their queries swiftly.
* Must be able to document the work done and create a handover document to the service management team
* Must be hands-on in ITSM and ITOM.
* Adept at creating reports as required. Performance analytics included.
* Certifications – Certified application developer, Certified implementation specialist – ITSM.
Skills Overview:
* ServiceNow platform implementation, development, support, enhancement
* ServiceNow Discovery Configuration, Run Book Automation preferred
* Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
* Strong customer service and excellent verbal/written communication
* Excellent attention to detail, ability to multitask, and effective time management skills
* Understand the full ITSM application lifecycle
* ITIL certified desired
Base $95k - $145K + Bonus of 6.5%-8%
Job Type: Full-time
Pay: $95,000.00 - $145,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Compensation Package:
* Bonus opportunities
* Yearly pay
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* Bachelor's (Preferred)
Experience:
* ServiceNow Certifications CSA or CAD: 2 years (Preferred)
* Consumer Product Goods: 5 years (Preferred)
* ServiceNow: 7 years (Preferred)
* SN Certified application developer: 5 years (Preferred)
* SN ITSM, ITOM, ITAM and DiscoveryImplementation: 7 years (Preferred)
* SN Impl/Admin/Configuration ITSM, ITOM: 10 years (Preferred)
* Leading implementation project: 5 years (Preferred)
Ability to Commute:
* Remote (Preferred)
Ability to Relocate:
* Remote: Relocate before starting work (Preferred)
Work Location: Remote
Scott L. Page & Associates
