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Infosoft Teksolutions
PC Imaging Technician (ServiceNow)
Posted 10 days ago
Contract •Irvine, CA
Job Title: *PC Imaging Technician (ServiceNow)*
Pay Rate: *$30 to $32.38/HR*
Duration: *6 months*
Location: *Irvine, CA*
We are looking for an *PC Imaging Technician (ServiceNow) *to offer technical support to users of computer systems.
* Responding to inquiries or addressing computer issues for users in person, over the phone, or from a remote location.
* Respond to user questions about the operation of computer *software or hardware* to *troubleshoot *problems, usually of a simpler nature
* May remotely *install software *or conduct hardware tests
* Input commands and monitor system performance to ensure proper operation and identify errors
* Keep records of daily communications, issues, corrective actions, or installation activities
* Consult technical manuals, discuss issues with users, or perform computer diagnostics to solve problems and provide technical assistance and support
*Qualifications:*
* *ServiceNow *Ticketing experience
* Work in a break/fix environment
* Strong soft skills, and in-person *IT support* experience
* Prior role with *PC imaging* experience, Autopilot is the current tool being used
* *Experience setting up and installing audio and visual equipment* such as microphones, sound speakers, video screens, projectors, video monitors
* Ability to work onsite full time at the Irvine, CA campus (up to 1 mile of walking per day)
* An Associate's degree in a computer-related field or equivalent training is required
* 2-4 years of experience needed
* Familiarity with computer software, including configuration management, desktop communications, operating systems, and internet directory services software
* General knowledge of audiovisual devices, such as projectors, sound systems, and Crestron systems
Job Type: Contract
Pay: $30.00 - $32.38 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
Ability to Commute:
* Irvine, CA 92614 (Required)
Ability to Relocate:
* Irvine, CA 92614: Relocate before starting work (Required)
Work Location: In person
Infosoft Teksolutions
