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Fynbosys Inc
Sr. ServiceNow Developer
Posted 1 months ago
Full-time, Contract •Laurel, MD
*Duties / Responsibilities*
* Analyze business requirements and translate them into technical specifications for ServiceNow solutions.
* Design and develop custom applications and modules on the ServiceNow platform.
* Configure and customize existing ServiceNow applications, including Service Catalog, Incident Management, Change Management, and Problem Management.
* Develop and maintain workflows, forms, and user interfaces to improve user experience and efficiency.
* Integrate ServiceNow with other business systems using APIs and web services.
* Create and maintain scripts to automate tasks and processes within ServiceNow.
* Develop and maintain reports and dashboards to provide insights into ServiceNow data.
* Troubleshoot and resolve ServiceNow issues and incidents reported by users.
* Provide technical support and guidance to ServiceNow users.
* Collaborate with business analysts, stakeholders, and other IT team members to gather requirements and ensure successful project delivery.
* Stay up-to-date on the latest ServiceNow features, releases, and best practices.
* Participate in ServiceNow training and certification programs to enhance skills and knowledge.
* Adhere to ServiceNow development best practices and coding standards.
* Conduct code reviews to ensure quality and maintainability of ServiceNow applications.
* Contribute to the development and maintenance of ServiceNow documentation, including design specifications, user guides, and training materials.
* Participate in ServiceNow testing and quality assurance activities.
* Assist in the deployment and migration of ServiceNow applications.
* Monitor the performance and health of ServiceNow instances.
* Implement security measures to protect ServiceNow data and applications.
* Contribute to the continuous improvement of ServiceNow processes and workflows.
* Research and evaluate new ServiceNow technologies and tools.
* Provide recommendations for optimizing ServiceNow performance and scalability.
* Participate in ServiceNow community forums and events.
* Share knowledge and expertise with other ServiceNow developers.
* Mentor junior ServiceNow developers and provide guidance on best practices.
* Contribute to the creation of ServiceNow knowledge base articles and FAQs.
* Assist in the development of ServiceNow training programs for end-users.
* Support the implementation of ServiceNow governance and compliance
5+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform's architecture and capabilities. Industry Knowledge: Preferred to have experience in water and wastewater industry understanding of oracle utility applications. Project Experience: Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow development tools and techniques, including scripting in JavaScript, Jelly, and AngularJS.
Specialized Experience ITIL: Strong understanding of ITIL framework and best practices. Service Now Modules: Experience with ServiceNow modules such as ITSM, ITOM, ITBM and CSM
Job Types: Full-time, Contract
Pay: From $75.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Schedule:
* 8 hour shift
Experience:
* ServiceNow: 1 year (Preferred)
* ITIL: 1 year (Preferred)
Work Location: On the road
Fynbosys Inc
