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Bravium Consulting
ServiceNow Program Manager
Posted 25 days ago
Other •Remote
Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive. We are inclusive, collaborative, and quickly growing.
Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process. We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:
Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together
Responsibilities
The Program Manager will be responsible and accountable for ensuring successful ServiceNow implementations to our customers. They will own the customer relationship, manage the delivery team, and ensure the successful execution of the contract. Responsibilities include but are not limited to:
Maintain responsibility for identifying and mitigating risks to all aspects of the contract.
Analyze non-technical aspects of the contract and project management, including budgets, resources, and schedules.
Manage, monitor, and measure the quality and effectiveness of the tasks being delivered to the customer.
Ensure high quality products are delivered and adhere to requirements.
Establish staff retention practices for qualified resources to help minimize turnover and retain domain knowledge, reduce costs, and ensure contract stability.
Manage projects using agile and project management methodologies and best practices.
Develop financial estimates and other financial models for project, as necessary.
Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time with high quality and within budget.
Maintain accountability to customer leadership for project delivery and direction.
Establish and maintain effective communications with team members, stakeholders, senior management and contacts. Communicate project status to identified stakeholders through routine status reports and meetings.
Where appropriate, coordinate vendor activities to ensure project success.
Requirements
US Citizenship required.
Must have 10+ years of program management experience
Must have 3+ years experience managing ServiceNow implementations for Federal Government clients
Bachelor's degree from an accredited university
Excellent oral and written communication skills to provide clear messages to all management levels.
Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
Demonstrated analysis and problem-solving skills using innovative thinking.
Experience with standard project management tools, methodologies and frameworks.
Experience in managing large-scale projects.
About Bravium Consulting
Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. We are a two time ServiceNow Partner of the Year winner with Creator Workflow Partner of the Year in 2022 and ServiceNow Store Partner of the Year in 2024.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Bravium Consulting
