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ERP Analysts
PROJECT MANAGER – ITSM (ServiceNow)
Posted 8 days ago
Contract •Chicago, IL
*PROJECT MANAGER – ITSM (ServiceNow) *
*REMOTE*
*PRIMARY OBJECTIVE *
The Project Manager – ITSM (ServiceNow). We are seeking a highly skilled Project Manager to lead the development and rollout of a new IT Service Management (ITSM) platform using ServiceNow. This is a 6-month contract role focused on managing all aspects of the project, including planning, execution, training, and post-implementation support. The ideal candidate will have experience in ITSM implementations and possess strong organizational and communication skills.
*RESPONSIBILITIES *
*Project Management and Execution: *
* Deliver on a defined project scope, goals, and success criteria in collaboration with stakeholders.
* Coordinate and align with vendor project managers, internal CCC stakeholders, and cross-functional teams to ensure seamless collaboration and integration.
* Monitor and report on project progress, addressing challenges, and identifying risks with actionable mitigation plans.
* Assist with change management initiatives to support project adoption and long-term success.
* Execute a comprehensive project plan, including detailed timelines, milestones, resource allocation, and risk management strategies.
* Oversee the integration of existing systems and ensure data migration accuracy.
* Prepare and deliver regular status reports to stakeholders, highlighting risks, issues, and mitigation plans.
* Oversee the testing and validation of the ServiceNow platform to ensure quality and functionality.
* Transition project deliverables to the operations and support teams.
*Vendor and Stakeholder Collaboration: *
* Serve as the primary point of contact between CCC and external vendors, ensuring vendor accountability and deliverable quality.
* Facilitate communication and alignment between IT and other CCC departments to meet project goals and requirements.
* Lead and participate in weekly meetings to gather input, provide updates, and ensure alignment with institutional priorities.
* Lead launch and testing plans for releases.
*Communication and Change Management: *
* Develop and implement a comprehensive project communication strategy to keep stakeholders informed and engaged.
* Prepare and maintain project documentation, including timelines, reports, and presentations for leadership and stakeholder review.
* Collaborate with cross-functional teams to ensure smooth transitions and user adoption of the new ITSM platform.
QUALIFICATIONS
Education:
Bachelor’s degree in Information Technology, Project Management, or related field; equivalent experience or certifications considered.
*Experience: *
* Minimum of 5 years of experience managing IT projects, including ITSM implementations with demonstrated expertise in ServiceNow or similar ITSM platforms.
* Strong knowledge of project management methodologies (e.g., Agile, Waterfall) along with experience with data integration and migration with ITSM solutions.
* Exceptional organizational, communication, and stakeholder management skills.
*Preferred Qualifications: *
* PMP or similar project management certification.
* ITIL4 certification or working knowledge of ITIL processes.
* Experience managing training and change management initiatives
*Soft Skills: *
* Strong organizational skills and attention to detail.
* Exceptional communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
* Proactive problem-solving and adaptability in a dynamic project environment.
*WORK CONDITIONS *
Remote Work: Must have a stable internet connection with a minimum speed of 300 Mbps.
Hours: Full-time position, with potential for flexible scheduling to accommodate project timelines.
Job Type: Contract
Pay: Up to $90.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* Must work on W2
Experience:
* ITIL: 10 years (Required)
* ServiceNow: 10 years (Required)
* IT service management: 10 years (Required)
License/Certification:
* PMP (Required)
* ITIL 4 Certification (Required)
Work Location: Remote
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