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ServiceNow
Senior Program Manager
Posted 7 hours ago
Full-time •Santa Clara, CA
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.
Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role
Lead program management for Now on Now enablement and strategic event management
Engage and connect with other operations leaders in IT and Business Functions
Identify opportunities to continually improve and streamline how we operate as an organization - establish standards and common frameworks, and champion innovation
Be proactive. Identify and recommend creative ideas to improve business operations
Provide leadership and help establish a culture that continuously strives towards best practices and operational excellence
Be a thought-leader and Digital Technology influencer
Key responsibilities include:
Lead initiatives for Now on Now program management
Implementation of best practices, processes, and standards in support of operational excellence; identify and assess relevant organizational maturity measures
Partner closely with leaders across all functions within Digital Customer Experience to drive required business changes to improve operational excellence
Collaborate with other Now on Now champions to coordinate events and activities
Develop standard processes and tools for ongoing management of Digital Customer Experience travel budgets and spend initiatives
Develop, manage, and lead continuous improvement strategies and initiatives that drive organizational quality, scale, and efficiency
Use appropriate measurement, analysis, and evaluation methods to accurately identify and document improvement opportunities
Identify metrics that support operational excellence for the DTO organization; design strategies, identify source of truth for relevant data, develop dashboards (in ServiceNow where able) to drive data-driven decision making and improvements
Qualifications
To be successful in this role you have:
Combined 6+ years of experience in the following areas: Operations, portfolio management, admin, communications.
Excellent understanding of functional operational processes.
Hands-on experience in driving and implementing process improvement programs
Holistic thinking and the ability to influence teams to look at the big picture and gain alignment with the organizational goals
Data driven mindset with an inclination to solve complex business problems and recommend continuous improvement initiatives
Works cross functionally at all levels in the organization to identify and correct process gaps and inefficiencies through re-process engineering
Has experience managing multiple large programs/projects in enterprise environments
Adeptness and proficiency at leveraging wide range of technology tools and solutions to assess data, automate processes, and support a variety of fast growing and changing business needs
Excellent verbal and written communication skills, teamwork skills, and an engaging personality; a proven ability to effectively interface with a diverse range of roles at all levels
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $114,300 to $188,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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