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ServiceNow
Partner Talent Strategist, Staffing Agencies
Posted 10 days ago
Full-time •Atlanta, GA
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for building enterprise applications. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution- making the world of work, work better for people
To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them.
Job Summary:
ServiceNow is on a mission to create a vibrant, world-class partner ecosystem that is helping to accelerate our growth and supports us to become the defining software company of the 21st century.
The ideal individual will be part of a proactive organization that perpetually gives the partner ecosystem the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner sales productivity and performance. The individual will be on point to introduce, initiate, drive, support, execute and grow the production and contribution of staffing agencies committed to ServiceNow skills.
This role requires a well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of ServiceNow and staffing agency personnel.
A strong ability to drive, collaborate, and manage a wide range of initiatives is a must. This person will be capable of working in a fast-paced environment, must have excellent verbal and written communication skills, and be able to work independently.
What we are asking of you in this role:
Proactively engage with appropriate talent staffing agencies to identify, prioritize, develop, and execute successful skills growth plans and programs
Effectively manage the relationship, production and growth of ServiceNow partner talent staffing agencies.
Integrate staffing agency entities into the ServiceNow partner program, driving partner growth.
Maintain ongoing detailed analysis necessary to identify the number of staffing agencies to target in Year 1, Year 2, Year 3, and beyond.
Propose geographic regions for expansion over the specified timeframes; with key expansion areas including US, UKI, ANZ, India, France, Germany, Brazil.
Assess and recommend whether staffing agencies should be charged to participate in the partner program.
Provide a cost-benefit analysis and suggest a pricing structure.
Define the requirements for staffing agencies to join and remain in the partner program. Specify qualifications, certifications, or standards that must be met.
Outline the behavioral expectations for staffing agencies within the partner program; include guidelines for ethical conduct, collaboration, and performance metrics.
Propose and then help execute a strategy to connect staffing agencies with consulting partners through a digital marketplace.
Collaborate with the Digital Transformation team to estimate the cost of building and maintaining this marketplace.
Leverage assets from - and partner with - other ServiceNow organizations to drive knowledge acquisition and skills development.
Produce metrics reporting – and provide insight and impact of initiatives.
Establish fluent channels of feedback, participation & support from staffing agencies to ServiceNow.
Continually work with multiple cross-functional teams to keep the program relevant and contributory.
Conduct market research and stakeholder interviews to continually improve the program.
Prepare comprehensive reports and presentations on progress.
Qualifications
Required Competencies for success
Leadership competencies
Drive results - Consistently achieving results, even under tough circumstances
Nimble learning - Achieving learning through experimentation when tackling new problems
Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate
Self-development - Is curious and is actively seeking new ways to grow and learn
Core Competencies:
Ensures Accountability – Holds self and others accountable to meet commitments
Execution Focus – Consistently achieving results even under tough circumstances
Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
The ideal candidate will bring the following experience and skills:
Highly responsive to customer and external partner stakeholder requests
High energy level and a “can do” attitude
Effective time manager, capable of developing and delivering/executing on the tactics on multiple projects, on time and on budget
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization
Very positive demeanor, with a sense of purpose
An understanding of what motivates our partner community, our internal stakeholders and our sales organizations
Bachelor’s degree required; MBA preferred
Minimum of 5+ years’ experience in working with staffing agency organizations within IT
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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