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AIM Technical Group, LLC
ServiceNow ITSM Specialist
Posted 29 days ago
Full-time, Contract •Washington, DC
*Note: Please do not apply if you do not have clearance.*
*Note: This position requires frequent onsite presence in Washington DC. Candidates must be willing to travel to the site several times a week. *
*Job Description:*
We are seeking a highly skilled and experienced ServiceNow IT Service Management (ITSM) Specialist to join our dynamic team in Washington DC. The ideal candidate will have a strong background in ServiceNow platform administration and configuration, particularly in the realm of IT Service Management. This role requires frequent onsite presence in Washington DC and demands a candidate with an active DOD security clearance.
*Key Responsibilities:*
* ServiceNow Platform Administration: Manage and administer the ServiceNow platform, including configuration, customization, and maintenance to support IT Service Management processes.
* ITSM Process Implementation: Design, develop, and implement IT Service Management processes within ServiceNow, ensuring alignment with industry best practices and organizational requirements.
* Incident and Problem Management: Oversee incident and problem management processes within ServiceNow, including incident identification, logging, categorization, prioritization, and resolution.
* Change Management: Implement and manage change management processes within ServiceNow, facilitating the review, approval, and implementation of changes to IT infrastructure and services.
* Configuration Management: Establish and maintain configuration management processes within ServiceNow, ensuring accurate documentation and management of IT assets and configurations.
* Integration and Automation: Collaborate with stakeholders to integrate ServiceNow with other systems and tools, leveraging automation to streamline IT Service Management processes.
* User Support and Training: Provide user support and training for ServiceNow ITSM functionalities, ensuring effective utilization of the platform by stakeholders across the organization.
* Documentation and Reporting: Maintain comprehensive documentation of ITSM processes, configurations, and integrations. Generate reports and metrics to measure the performance and effectiveness of IT Service Management processes.
*Qualifications:*
* Bachelor’s degree in computer science, Information Technology, or related field.
* Minimum of 4 years of experience in ServiceNow platform administration and configuration, with a focus on IT Service Management.
* Experience implementing and managing ITSM processes such as Incident Management, Problem Management, Change Management, and Configuration Management.
* Strong understanding of ITIL framework and best practices.
* Active DOD security clearance is mandatory.
* Excellent communication and interpersonal skills.
* Ability to work effectively both independently and as part of a team.
* ServiceNow certification(s) preferred.
AIM is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. AIM promotes affirmative action for minorities, women, disabled persons, and veterans.
Job Types: Contract, Full-time
Pay: $48.00 - $80.00 per hour
Schedule:
* 8 hour shift
Work Location: In person
AIM Technical Group, LLC
