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PNC Financial Services Group
Product Owner III (ServiceNow)
Posted 1 months ago
Full-time •Pittsburgh, PA
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's Technology organization, you will be based in Pittsburgh, Cleveland, Dallas or Birmingham.
PNC Bank is seeking a Product Owner to lead an Agile team focused on ServiceNow Platform, Discovery, and Integration initiatives. This role is crucial for re-platforming our legacy ServiceNow instance to a new ecosystem ServiceNow servers with minimal customizations.
Key Responsibilities:
• Assist the development of PNC ServiceNow transformation roadmap for Platform, Discovery and Integration and stay the course with the team to deliver on our program’s commitments
• Develop and maintain an informative backlog of user stories for the Agile development team to work against in scheduled sprints
• Manage a large statement of work while remaining flexible, and introduce new capabilities for the betterment of the firm
• Improve data quality by introducing new automated controls with related documentation for periodic control testing
• Communicate direction and status at every level of the organization to maintain transparency on progress and related challenges
• Over the course of time, become the premier subject matter expert for all things ServiceNow Platform, Discovery, and Integration
Qualifications:
• Product Owner experience with large enterprise platform deployments
• Comfortable with complex technical discussions that may require additional ServiceNow whitepaper research to become fully informed
• Agile team leadership experience and strong communication skills
• Proven track record of large technical project deployments, ideally within the finance industry or equivalently highly regulated industry
• Extensive ServiceNow experience is preferred, but not a required for applicants
Job Description
Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum Software Development, User Experience (UX) Design
Competencies Agile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development
Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education Bachelors
Certifications No Required Certification(s)
Licenses No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
*For more information, please click on the following links:
Time Away from Work
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group
