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ServiceNow
NPI/GTM Readiness Lead
Posted 27 days ago
Full-time •Santa Clara, CA
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.
The NPI/GTM Readiness Lead is accountable for GTM Readiness for new product launches and Global Operational readiness. We are seeking an energetic and hands-on strategy transformation leader with proven experience generating, interpreting, and taking actions to enable GTM strategy with vast array of stakeholders. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support speed of product innovation, and delivering business outcomes on time and with high quality. The successful candidate is a results-driven leader who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.
What you get to do in this role:
Assess NPI offers for Go-To Market (GTM) readiness
Design/optimize businesses processes to support new offers launch
Co-develop an engagement model that is repeatable, agile, and optimized launch process for these offers
Act as the Program Lead to enable GTM readiness across all functions to launch the offer
Lead the Lead to Cash cross-functional team to develop the business process & operational requirements for transactability for the offers
Work with IT and Process leaders as needed to prioritize and execute the solutions
Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch
Ensure comprehensive planning including post sale readiness
Develop, manage, and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives
Qualifications
Our ideal candidate:
You are a critical thinker, embracing ‘out of the box’ thinking to solve problems
Proven experience in launching SaaS offers, experience with partner business model is highly desirable. Well-versed in SaaS business processes and customer lifecycle
Exemplary program management skills: this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks, dependencies); leading and facilitating meetings; crisp verbal & written communication skills with ability to negotiate/influence and work cross-functionally
Highly analytical, fact driven, and process orientated mindset
Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
Ability to challenge the status quo and develop mindshare to drive towards a common goal
Ability to synthesize information that can be easily consumed by various executive audiences
Good understanding to Quote to Cash, Goal to Compensation and partner business processes
Inspires and empowers people across ServiceNow to unleash their full potential and capabilities in service of our customers and each other. Motivates people to dream big, take risks, and be relentless in the pursuit of excellence. Can rally teams to achieve results reliably and with urgency. Model’s integrity and respect for others and works to embody our values
Drives results that deliver short-and-long term value for all ServiceNow’s global stakeholders – customers, partners, employees, investors, etc. Pursues reliable outcomes and predictable high performance over time while also knowing when to take risk and pursue disruptive initiatives that lay the foundation today for breakthrough value tomorrow
Establishes clear priorities, aligns activities, simplifies the complex, makes decisions, and executes with speed and urgency. Rolls up his/her sleeves and is a relentless problem-solver with a bias to action
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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