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CORESPHERE LLC
ServiceNow Business Process Consultant
Posted 2 months ago
Full-time •Remote
CoreSphere is seeking an experienced, qualified, and certified ServiceNow Business Process Consultant (BPC) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow O&M Lead BPC supporting an existing ServiceNow FedRAMP certified hosted solution for a large US Federal agency. Experience, qualifications, and certifications are listed in the minimum and preferred qualifications listed below. This position is 100% remote.
Position requires leading and supporting agile O&M activities including developing and maintaining roadmaps, planning releases, eliciting requirements, grooming users stories, managing bug fixes, managing enhancements, managing backlogs, managing sprint development, configuring applications, validating design, collaborating with developers on development and testing tasks, coordinating and conducting System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production.
Essential Duties and Responsibilities:
Serve as the lead for all business-process-related activities from planning and estimating work to execution of BPC tasks
Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
Collaborate and support the client Project Manager, other BPCs, and project ServiceNow System Administrators (SAs), Developers, and Subject Matter Experts (SMEs)
Coordinate efforts with customer technical and functional SMEs
Lead business process analysis efforts from data gathering, requirements analysis, demonstrations, workshops, interviews, documenting meeting results, proposing design options and recommendations, documenting functional design specifications, working with technical developers/administrators, testing solutions, training, preparing for deployment, and providing post-production BPC support
Ensure appropriate collaboration, coordination, and communication between other O&M SMEs and other clients and consultants
Apply ITIL V3 best practices for managing work under the task order
Manage activities and resources to a release plan utilizing the appropriate tools (e.g., SharePoint, Microsoft Project Professional and potentially other agile tools like Jira and/or custom ServiceNow Change Request (SNCR) application and process)
Understand and manage to the Critical Path for successful project delivery
Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality
Communicate clearly, effectively, on time, and to the correct audience
Manage risks and issues; be proactive and communicate effectively
Estimate the level of effort of BPC efforts for out of scope work
Support the completion of project change requests
Ensure work is performed compliant with client and contractual policies and processes
Prepare, coordinate and deliver Weekly Status Reports
Prepare, coordinate and support the deliver Monthly Performance Reports
Support ad hoc oral and written data calls
Attend various program meetings with the Customer and Management as needed
Required Skills and Experience:
Bachelor's degree in business management, project management, financial management, computer science, or related field
Minimum three (3) years of experience leading and performing BPC work
ServiceNow System Administrator certification
Successful candidate will have demonstrated experience as a ServiceNow O&M Lead BPC across the full agile project lifecycle of activities managing ServiceNow solutions that spans multiple suites
Experience with Nuvolo
Successfully performed BPC work with other clients of similar size, scope and complexity
Successful and proven track record implementing and/or supporting most of the ServiceNow applications specified above
Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques and tools
Experience leading and working as BPC on ServiceNow and other SaaS solution O&M and/or implementation projects of similar size and scope
Experience implementing any/all of the above listed ServiceNow applications
Experience managing the operations and maintenance (O&M) of the proposed solution
Experience transitioning enterprise-wide services from legacy solutions to cloud-based solutions
Experience providing cross-contractor communication in a multi-contractor environment
Experience business process analysis and requirements development
Experience with end-user engagement, communication, and training
Experience planning, designing, developing, and conducting training for end-users
Experience managing deployments and releases
Comfortable working in a fast-paced technology environment
Desired Skills and Experience:
Master’s degree in business management, project management, financial management, computer science, or related field
Project Management Professional (PMP) Certified
ITIL V3 Foundation Certified
Scrum Master Certified
SAFe certification
Hands-on experience working with US Federal agencies and FedRAMP environments.
Work Authorization/Clearance: Must be a US Citizen and able to obtain a Federal Agency Public Trust.
Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information.
Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.
Benefits:
Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)
Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.
CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.
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CORESPHERE LLC
