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Tech Intellectuals
ServiceNow Technical Lead
Posted 1 months ago
Full-time •Remote
*Role:* ServiceNow Technical Architect
*Role Type:* Full Time (No 3rd Party or Contractors)
*Location: *Remote with travel
*Compensation:* Up to $147K DOE + Bonus
*Years of experience:* 10-12
*Industry:* CPG (Consumer Product Goods)
*Key Competencies: *Experience With ServiceNow, ITSM & ITOM Solutions, ITIL, ServiceNow Integration, Project implementation, Support production, ServiceNow Discovery, web-based development languages,
*Responsibilities:*
* Provide necessary guidance to *ServiceNow resources, on Implementation, Integration, Data transfer, Support, and Development* including enhancement requests.
* *Develop/administer technical solutions on the ServiceNow platform* to satisfy the business needs of the IT department and beyond.
* Guide the team in having the right level of detail in the *design artifacts*.
* *Review the design and code to ensure it aligns* with customer expectations and follows industry standards.
* Good practice *web programming techniques to configure robust solutions* utilizing the ServiceNow platform while making informed recommendations to process users.
* Apply innovative technology to business processes to *develop new solutions and troubleshoot issues.*
* Consult with business analysts/Process Leaders to develop appropriate technical solutions in ServiceNow.
* Follow up on outstanding development needs and provide timely status reports to the project manager.
* Advise on options, risks, and impacts on business/ITIL processes
* Communicate technical problems and solutions to both technical and non-technical audiences
*Qualifications:*
* *Bachelors Degree*
* *10 to 12 years of experience in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization*
* *7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)*
* Experienced in *ITIL Process Definition*, *Integration Solutions, server configurations, *Converting Business Requirements into Technical Solutions
* Must have experience in *integrating ServiceNow with other 3rd party systems* or in-house tools developed by the customer’s in-house team.
* Lead at least a couple of *Implementation projects in different ServiceNow core* *modules *and 1 complete Implementation lifecycle for ServiceNow.
* Experience in *supporting production system*
* Liaise with end users to *address their queries* swiftly.
* Must be able to *document the work done and create a handover document* to the service management team
* Must be hands-on in *ITSM and ITOM.*
* Adept in creating reports as per the requirement. *Performance analytics* included.
*Skills:*
* *ServiceNow platform implementation, development, support, enhancement *
* ServiceNow *Discovery Configuration*, Run Book Automation preferred
* Knowledge of web-based development languages; specifically J*avaScript, Ajax, HTML, CSS*
* Strong customer service and excellent verbal/written communication
* Excellent attention to detail, ability to multitask, and effective time management skills
* *Understand the full ITSM application lifecycle*
*Certifications:*
* Certified application developer,
* Certified implementation specialist – ITSM.
* ITIL certified desired
335709
Job Type: Full-time
Pay: $94,248.00 - $147,900.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Compensation Package:
* Yearly bonus
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* Bachelor's (Required)
Experience:
* ServiceNow: 7 years (Required)
* ServiceNow Implementation: 4 years (Required)
* IT service management: 6 years (Required)
Willingness to travel:
* 50% (Preferred)
Work Location: Remote
Tech Intellectuals
