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ECS Federal, LLC
ServiceNow Platform Administrator (Senior)
Posted 4 months ago
Other •Morgantown, WV
ECS is seeking a ServiceNow Platform Administrator (Senior) to work in our Morgantown, WV office. Please Note: This position is contingent upon contract award.
ECS is seeking a qualified ServiceNow Platform Administrator (Senior) to support transformative science and technology solutions for the Department of Energy.
In this role you will support our groups ServiceNow instance and Customer Portals. As administrator, developer, and application specialist you are meeting the needs of the business through ServiceNow functionality. The scope of responsibilities include primarily the management and continuous improvement to Strategic Portfolio Management, IT Service Management, and Customer Service Management products.
Administrator responsibilities (25% of time):
Coordinate and facilitate platform configuration, resources, and updates and upgrades.
Responsible for instance stack, day-to-day support, system upgrades, integrity and overall health and performance.
Knowledge of organization's roadmap, and key member of project teams to achieve goals.
Oversee instance security including access control, accounts, groups, roles and delegated development
Developer responsibilities (40% of time):
Translate business requirements, map the user flow and investigate the best possible technical options.
Create new applications and user experiences, automate processes, and make changes to existing applications.
Help test, troubleshoot and ensure a smooth upgrade of the instance.
Collaborate to find the best solutions for the business.
Application Specialist responsibilities (25% of time):
View trends, predictions, breakdowns, and associated records for detailed performance analysis.
Use real-time, in-platform data as your single source of truth—not scattered info sources.
Use embedded dashboard and KPIs within existing forms to get answers and enhance decision-making.
Other SN related duties not listed (10%)
General Description of Benefits
Requirements:
Master's Degree in a relevant field AND four years of ServiceNow platform/system administration experience
OR
Bachelor's Degree in a relevant field AND six years of ServiceNow platform/system administration experience
OR
ServiceNow System Administrator Certification AND two years of ServiceNow platform/system administration experience
Must be eligible to obtain and maintain a Top Secret or DOE Q clearance throughout the life of the contract
Must be a US Citizen
Must currently live in Morgantown, WV or willing to relocate
Ability to work independently and as part of a team
Req Benefits:
https://ecstech.com/careers/benefits/">https://ecstech.com/careers/benefits/
ECS Federal, LLC
