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AIM Technical Group, LLC
ServiceNow Developer
Posted 29 days ago
Full-time, Contract •Washington, DC
*Job Description:*
AIM is seeking a skilled and experienced ServiceNow Developer to join our dynamic IT team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet our organization's business requirements. You will collaborate with cross-functional teams to deliver efficient and effective solutions that enhance our IT service management processes.
*Key Responsibilities*
* ServiceNow Development: Design, develop, and customize ServiceNow applications, modules, workflows, and integrations based on business requirements.
* Configuration Management: Perform configuration changes in ServiceNow, including defining tables, fields, forms, lists, UI policies, and data imports/exports.
* Incident and Problem Management: Develop and enhance ServiceNow modules related to incident and problem management, including event management, ticketing systems, and reporting.
* Change Management: Create, configure, and maintain ServiceNow change management workflows and processes, ensuring compliance with ITIL best practices.
* Service Catalog and Request Management: Develop and maintain service catalog items, workflows, and automation for service requests and provisioning processes.
* Reporting and Dashboards: Create and maintain reports, metrics, and dashboards in ServiceNow to monitor and analyze IT service management performance.
* Integration and Automation: Build integrations between ServiceNow and other IT systems, applications, and tools using APIs, web services, and scripting.
* Testing and Documentation: Conduct thorough testing of developed solutions, and document technical specifications, user guides, and standard operating procedures.
* Troubleshooting and Support: Provide technical support and troubleshooting assistance for ServiceNow-related issues, collaborating with other IT teams to resolve problems.
* Continuous Improvement: Stay updated with the latest ServiceNow features, functionalities, and best practices. Identify opportunities for process improvement and automation within the ServiceNow platform.
*Qualifications and Skills:*
* US Citizen
* Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
* Proven experience as a ServiceNow Developer, including experience in developing custom applications, workflows, and integrations on the ServiceNow platform.
* Strong understanding of IT service management (ITSM) processes, including incident, problem, change, and request management.
* Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific scripting languages such as Glide API, Business Rules, UI Policies, and Client Scripts.
* Experience with ServiceNow modules like Incident, Problem, Change, Service Catalog, and Asset Management.
* Familiarity with ITIL framework and best practices.
* Ability to translate business requirements into technical solutions within the ServiceNow platform.
* Excellent problem-solving and analytical skills.
* Strong communication and collaboration skills to work effectively with cross-functional teams.
* ServiceNow certifications (such as Certified Application Developer, and Certified Implementation Specialist) are preferred but not required.
AIM is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. AIM promotes affirmative action for minorities, women, disabled persons, and veterans.
Job Types: Contract, Full-time
Pay: $48.00 - $71.00 per hour
Schedule:
* 8 hour shift
Work Location: In person
AIM Technical Group, LLC
