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Business Analyst- Senior
BA is responsible for leading / driving end to end requirements management process in a ServiceNow implementation project. The role is required to have deep knowledge / experience on the ServiceNow platform and end to end functionality of one or more ServiceNow modules.
This person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills.
Key Deliverables:
Organise and drive requirements gathering workshops.Responsible for capturing, analysis and documentation of business and functional requirements.Create a close connect with the client business teams Ability to translate business and functional requirements into technical requirements to aid development teamUnderstand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processesCoordinate with both client & development team to make sure requirements are clarified and signed off.Coordinate and support UATDevelop or contribute to development of job aids and training courses
Desired Experience:
Bachelor’s degree in job relevant field required.Minimum 3-5 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)Experience in HRSD/GRC/ITOM/SecOps/CSM requiredNice to have knowledge on Pre-Sales activityExperience in IT Service Management processes and tools requiredExperience in requirement analysis and business process re-engineering requiredPrior experience in agile methodologies (experience in product management) preferredDemonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetingsAbility to work both independently and as part of a teamDemonstrated ability to manage and supervise staff and special initiativesDemonstrated integrity, independent thinking, judgment, and respect for othersDemonstrated leadership, versatility and integrity
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