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Kforce Inc
ServiceNow System Administrator
Posted 4 months ago
Contract •San Antonio, TX
Responsibilities
Kforce has a client in San Antonio, TX that is seeking a ServiceNow System Administrator. Responsibilities:
Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting Collaborate with stakeholders to gather requirements and translate them into ServiceNow configurations Designing, configuring, developing, troubleshooting, and implementing the ServiceNow CSM Pro platform to meet business requirements based on best practice Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs occasionally outside of normal business hours Plan, coordinate and implement regular maintenance activities, including testing, system upgrades, patching, and performance tuning Manage user access, roles, and permissions within the ServiceNow environment Implement and maintain ITSM process workflows utilizing Flow Designer, Playbooks, Workspaces and UI Builder Develop and customize ServiceNow modules using HTML, XML, CSS, Angular JS, and JavaScript Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods Administer ITOM Visibility ensuring data integrity and accuracy within the Configuration Management Database (CMDB) and Service Mappings Provide support and troubleshooting for ServiceNow-related issues and incidents Participates in confirming Disaster Recovery plans and Security Standards Create and manage reports, Service Catalog items and dashboards Develop using best practice method that minimizes unnecessary transaction counts via Integration Hub Professional Configure and administer Teams integration and Virtual Agent Maintain detailed documentation for system configurations and settings
Requirements
Bachelor's degree from an accredited college or university in a related field (i.e., Computer Science, Information Technology) or equivalent years of relevant work experience Experience in administration and development, design, and implementation of ServiceNow platform Experience with service portal development and administration including familiarity with JavaScript, HTML, CSS, XML, and other web-based programming Experience with Workflow Editor, Flow Designer, Playbooks, Workspaces and UI Builder Experience with integrations via LDAP, JDBC, SOAP, REST API, SAML, etc. Experience with ITOM: Discovery, Service Mapping, Event Mgt, CMDB, CI lifecycle Knowledge of Project Portfolio mgt, Demand mgt, Resource Mgt, Agile Knowledge of working with ServiceNow customer support Knowledge of Instance Security Center Knowledge of ITIL best practices
Preferred
Bachelor's degree in computer science, Information Systems or similar ITIL Foundation certification or higher ServiceNow certification such as Professional System Administrator or higher Experience with Administration of other ITSM and/or monitoring tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
