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NewRocket
ServiceNow Senior Software Engineer - ITSM/ITOM (India)
Posted 10 months ago
Full-time •India
(Immediate joiners / serving notice period only)
Our MissionNewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
Come join our Crew!
Our Approach to WorkAt NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Flight PathNewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM and ITSM experience. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond Come join our crew!
Your ImpactAs a Sr. ServiceNow ITOM/ITSM Developer, you will be primarily creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboardEnhance ServiceNow (SN) event rules as necessary to ensure proper CMDB bindingInteract with technical SMEs to get necessary environment information to support your service map and event workEnhance ServiceNow (SN) event rules as necessary to ensure proper CMDB bindingReflect impact assessment rules within service maps and validate with technical SMEs and stakeholdersParticipate in user acceptance testing of the resulting maps, impact rules and event management workPromote your update sets and data across applicable SN environmentsRemediate any production incidents that arise related to this scopeAlign with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patternsProactively maintain operational documentation and SOPs to reduce support risk & inefficiency
Your Experience3-5 years of ServiceNow development experience, preferably within the ITOM/CMDB platformExperience with Discovery and service discovery capabilities within ServiceNowComprehension of, and the ability to communicate and implement ITOM/CMDBAbility to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShellAbility to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems and network devicesExperience in system administration of Linux and Windows serversExposure to protocols such as HTTP, TCP, SNMP, SOAP, and RESTIT Operations experience in storage, network, and compute of enterprise environmentsService-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)Understand Credential less and Credential based DiscoveryExperience in installing, configuring, and integrating software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDBAbility to prevent duplicate Cis with CI identifiersAbility to extend Horizontal Discovery with custom Infrastructure Patterns and Application PatternsKnowledge and ability to configure, manage and maintain MID serversProficient in working with command line console for Service MappingAbility to work with and migrate patterns between Environments for Service MappingProficient in configuring Identification Rules for Service MappingAbility and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping
Education & Certifications:BA/BS degree in Business Administration or technology related field preferred, or equivalent experienceServiceNow CAD and CIS (if not current, must obtain soon after joining)
(Immediate joiners / serving notice period only)
We Take Care of Our PeopleNewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com
