The ideal candidate will be a qualified architect who should have an in-depth knowledge of all steps related to project completion and diligently communicate with necessary people to ensure timely execution. This candidate should also be able to conduct quality assurance checks on a frequent basis in order to ensure regulations are being followed. Key responsibilitiesExperienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.Design accountability for Organization’s ServiceNow strategic platformLead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projectsAssures technical integrity of proposed solutions by ensuring that co-ordination, Organization’s governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform.Drives cost transparency in the development and maintenance of ServiceNow enhancements and ensures value tracking.Stays current on ServiceNow products, architecture and applicable integrated technologiesResponsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. The role will work closely with the business, 3rd party development partner and IT teams.Additional ResponsibilitiesProvide application support for Service NowPerform daily operational and support tasks on the Service Now platformReview Ticket Queue in Service Now, Initial Analysis of Incidents, Troubleshooting incidents/issues until ticket closure and Root Cause Analysis as appropriateInterpret logs to troubleshoot and resolve reported incidents and defects in Service Now ITSM PlatformEnsure adherence of process/standardsHandling Incident tickets/queries within the customer agreed Service Levels & escalated tickets to next level support as neededBuild Service Now Reports, dashboards and homepages and perform health checksAdminister the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsConfigure and maintain service now workflowsConfigure application related fields, forms, views, email notifications, acceptance roles and access controlsSound knowledge of Service Now application(s) integration with third party systems/applications.Participate in internal and customer meetings identify unique use cases for the Service Now platformDemonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release managementDemonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service PortalAbility to work directly with internal (IM) and external clientsCollaborate effectively to develop solutions and handle general updates and configuration changes/requests.Skills / Experience requiredExperience in a customer-centric support role, preferably in environment providing IT servicesExperience in Application Support or IT support.A detailed understanding of the user / business function, work process and key business outputs.Experience of development life cycle methodologies.Experience of service desk applications including configuration.Detailed understanding of ITIL processes and applicationScripting experience - JavaScript, HTMLServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages.Ability to take initiative to identify the work required and either organizing, facilitating or performing the workA team player who can balance need, risk and pragmatism when developing solutions.Proven capacity for problem solving and troubleshootingGood analytical skills, structured and methodical approach, highly organized