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Smartedge Solutions
ServiceNow, CSM with Business Analyst,
Posted 4 months ago
Contract •Bengaluru, Karnataka, India
· The IT Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required QualificationsBachelor's degreeExperience in problem analysis and process documentationExperience with Microsoft office suiteMust be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred QualificationsKnowledge of SQLExperience analyzing and presenting complex dataStrong analytical skills and creative problem-solving abilitySix Sigma Certified· Key requirement: ServiceNow business analyst or implementation experience required
