ServiceNow Architect ( Exceptional technical/business communication required) Location : Charlotte, North CarolinaExperience for Architect – 10+
Mandatory Certification- CSA (ServiceNow system administrator)CAD (Certified Application Developer)CIS - IT Service Management (Certified Implementation Specialist), ITOM/SIR/VR
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Technical SkillsHands on with platform security, implementation, operations, upgrades, integrations, developments etc. Strong understanding of ServiceNow best practicesTroubleshooting knowledge of event co-relation SNOW version upgradesExperience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control ListsExperience on creation and customization of complex workflows and custom workflow activitiesExperience in development of custom modules/Application.Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX,JSON, CSSWebservices, SOAP, email, and other integrationExperience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pagesknowledge on AngularJS, Bootstrap and service mapping will be added advantageExpertise on API integrations with other systemsWorking with technical teams, business partners and project managers to assess, determine and mitigate possible cross impact to proposed releases and schedule project implementations as well as determine and understand business priorities and manage expectations to support on-going business needs.Performing the installation, configuration, design, and implementation of compliant processes, intermediate to advanced troubleshooting and root cause analysis to identify and eliminate issuesExpert on ServiceNow ITSM, ITOM and SecOps modules Well versed with ITIL processes Well versed with project management Good communication and customer interaction skills