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Brainwave Optigrators LLC
Practice Head - ServiceNow
Posted 10 months ago
Full-time •Bengaluru, Karnataka, India
The opportunity is with my client headquartered in the San Francisco Bay Area, California USA, has been a pioneer in Digital Transformation and Technology Services since 2004.
With over two decades of experience, they offer tailored IT consultancy, strategy, and solutions across various domains:
• Business Intelligence (BI) & Advanced Analytics: Leveraging data insights to drive informed decision-making.
• Cyber Security: Safeguarding organizations against digital threats.
• Enterprise Solutions: Expertise in SAP, Oracle, NetSuite, Salesforce, Workday or similar enterprise implementations.
• Quality Engineering: Ensuring robust and reliable software products with automation testing.
• Cognitive Automation: Harnessing AI and ML for process optimization.
• Digital Services: Enabling seamless digital experiences.
• Managed Services: Supporting Fortune 500 enterprises.
Timings: 2:00 PM to 11:00 PM or 5 PM to 2 AM IST (There is a work around for this as well).
Location: Brunton Road – Off MG Road ; Bangalore.
Job Description:
My Client is seeking a highly skilled Practice Head with deep expertise in IT Operations to lead, nurture and grow the ServiceNow team which currently comprises of 7 people working on 3 Projects.
Proven expertise in IT Operations Management (ITOM) modules within ServiceNow.
Extensive experience in business analysis and dashboard development.
Prior experience in the semiconductor manufacturing industry is highly desirable.
Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.
Technical Skills:
Proficiency in ServiceNow platform, including scripting, configuration, and integrations.
Strong understanding of ITOM processes and tools, such as Event Management, Discovery, and Orchestration.
Expertise in business analysis techniques and tools for gathering requirements and developing dashboards.
Proficiency in data visualization tools and techniques.
Certifications (Preferred):
ServiceNow Certified System Administrator.
ServiceNow Certified Implementation Specialist – ITOM.
Additional ServiceNow certifications are a plus.
