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Accord Innovations
ServiceNow Technical Lead
Posted 4 months ago
Contract •Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
We Accord Malaysia is hiring for Malaysia - ServiceNow Technical LeadApplicants can apply from Anywhere.Preferred - Locals & Expats in Malaysia.
Role DescriptionDesigns and delivers ServiceNow solutions with a technical architecture designed for long term success and following ServiceNow technical standards and leading practices.Assess the organization’s current processes and define future-state processes, work closely with Architects within the organization.Provide oversight and unit testing of code developed by a partner or internal employees. Ready to deliver the code hands-on if needed.Review business processes to map and take advantage of the ServiceNow platform capabilities to improve business processes. The ability to find solutions to complex issues, including identifying the problem, gathering requirements, analyzing the situations, evaluating possible solutions, and choosing the best course of action to solve the problem. Should be able to troubleshoot the technical issue. Guides business stakeholders and teams in completing required documentation such as business requirement documents for technical aspects of the solution. Responsible for writing the technical documents, so that developers can follow and deliver it.
Qualifications8+ years’ experience with technical solution design and delivery of ServiceNow solutionsMinimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAMExperience working with Agile methodologies
CERTIFICATIONS (Any certification will be a plus)ITIL V3/V4 Certification.Certified as ServiceNow – System Administrator (CSA)Certified as ServiceNow – Application Developer (CAD)Certified Implementation Specialist (CIS) – ITSMMicro certificate – Integration Hub fundamentals
CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware Asset Management will be a plus.Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)Excellent communication skills (English preferred) and a business centric attitudeExperience with web technologies (XML, HTML, JavaScript, Web services etc), App Engine, Flow Designer, Workflows and working in a SaaS environment.
