DEVELOPMENT SKILLS:Have a strong and proven background in developing on the ServiceNow platform on ITOMHave a strong and proven background in delivering on the ServiceNow platformHave a strong and proven background in developing CMDB as well as understanding the CSDM framework extensively. Have a strong and proven background in developing the SAM module.Develop the technical solutions, implement them, and perform the relevant component integration tests.Manage customer defects and backlog for approved development elements of customer delivery.Able to work closely within a mixed development team that may include external development capability and ensures that code and update sets are managed in line with ServiceNow best practices.EMPLOYEE RESPONSABILIES:Build and own development sprints, user stories, technical development stories, and any technical build documentation needed as part of a customer engagement.Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product line.Maintain current certificates as well as gain any relevant certifications required to support CSX customers via approved training or self-learning.
Experience with development and implementation of core ServiceNow modules –IncidentChangeProblemReleaseKnowledgeExperience with scoped application development.3rd party integration experience with the ServiceNow platform using:RESTSOAPSFTPMIDFamiliar with the following languages:HTMLCSSXMLJavaScriptAJAXANGULAR Additional skills and experience should include: Implementations of ServiceNow in multiple modules:Core competency to CIS level in at least one additional ServiceNow module to ITSMIntegrating Request Management with 3rd party tools. · Courses:ITIL FoundationServiceNow Administrator