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LightFeather
ServiceNow Administrator & Developer
Posted 4 months ago
Full-time •Alexandria, VA
We are in search of a ServiceNow Administrator & Developer to join our team. The ideal candidate will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more.
This role requires hands-on approach to managing, developing, and enhancing the ServiceNow platform to improve productivity, maintain uptime, and adhere to strict policy and security guidelines.
This Position is Remote.
Key Responsibilities:
Actively participate in Agile teams, with a focus on software development to meet mission-critical needsForge close collaborations with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, leading the design of intricate, effective ServiceNow solutions aligned with those needsTroubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problemsProvide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk)Manage platform/environment configuration and issue resolutionWork collaboratively with multidisciplinary teams, steering the implementation of ServiceNow solutions that adhere to defined requirements and maintain industry best practices. Engage in the development and continuous upkeep of advanced scripts, business rules, and client scriptsConcentrate on modernizing deprecated functionalitiesFacilitate and oversee data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency throughout the transition. Confirm that data is strategically migrated to the most beneficial ServiceNow data structures, using out-of-the-box data schemas before creating custom tables and fieldsDevelop and maintain applications, including customer-developed solutions currently in productionConduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience. Address any issues and make necessary adjustments to ensure the solution meets the desired outcomesSupport end-user training to ensure smooth adoption of the implemented solutionEnsure the team's documentation, related to configurations, customizations, data schemas, and other technical decisions, is thorough and complete. Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures
Minimum Requirements:
US CitizenshipAbility to obtain and maintain a security clearanceMinimum of 3 years experience implementing ServiceNow solutions App EngineMinimum of 2 years working with an Agile implementation frameworkMinimum of 2 years implementing systems using Agile/Scrum methodologiesMinimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog itemsFamiliar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principlesStrong scripting skills in JavaScript and GlideScriptStrong technical skills, including workflow configuration and business rule developmentExperience in customizing UI and creating complex workflowsKnowledge of methods for integrating with external systemsExpertise in troubleshooting and resolving technical challengesDetailed-oriented approach, complemented by superb problem-solving and analytical capabilitiesProficiency in contributing positively to a team-oriented, cooperative environmentOutstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactionsFamiliarity with techniques for enhancing performance optimization
Preferred Qualifications:
Prior or current security clearance at the Public Trust level or above is preferredData migration and integration experienceServiceNow Certified System AdministratorServiceNow Certified Application Developer
Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.
Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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