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ServiceNow Architect
Posted 4 months ago
Full-time •Charlotte, NC
Title : ServiceNow Architect Location : Charlotte, North Carolina Remote
Mandatory Certification- CSA ServiceNow system administratorCAD Certified Application DeveloperCIS - IT Service Management Certified Implementation Specialist, ITOM/SIR/VR
Technical SkillsHands on with platform security, implementation, operations, upgrades, integrations, developments etc. Strong understanding of ServiceNow best practicesTroubleshooting knowledge of event co-relation SNOW version upgradesExperience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control ListsExperience on creation and customization of complex workflows and custom workflow activitiesExperience in development of custom modules/Application.Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX,JSON, CSSWebservices, SOAP, email, and other integrationExperience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pagesknowledge on AngularJS, Bootstrap and service mapping will be added advantageExpertise on API integrations with other systemsWorking with technical teams, business partners and project managers to assess, determine and mitigate possible cross impact to proposed releases and schedule project implementations as well as determine and understand business priorities and manage expectations to support on-going business needs.Performing the installation, configuration, design, and implementation of compliant processes, intermediate to advanced troubleshooting and root cause analysis to identify and eliminate issuesExpert on ServiceNow ITSM, ITOM and SecOps modules Well versed with ITIL processes Well versed with project management Good communication and customer interaction skillsProcess Skills: · Well versed with ITIL· Well versed with project management · Prepare stories, estimate efforts and plan execution. · Mentoring team members on technical skills Behavioral Skills:· Good communication skills· Mentoring Experience · Presentation skills· Working experience in a collaborative and high-performance teamQualification:· 10+ years of relevant working experience in ServiceNow Development, implementation of multiple modules· CS or MCA
