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Dice
ServiceNow Solution Architect
Posted 4 months ago
Full-time •United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vertex Group, is seeking the following. Apply via Dice today!
ServiceNow Solution Architect
Location - Remote
Start Date - 8/1/14
Duration - 18months with possibility to extend
Must have some type of ServiceNow certification
Job Summary
The ServiceNow Solution Architect is responsible for the strategic planning, design, and development of CPS s cloud-based IT service management tool, ServiceNow. This role involves collaborating with various business units and the IT Service Management (ITSM) team to ensure the successful implementation and adoption of the ServiceNow platform across the organization. The role will be responsible for solutioning, and overseeing the implementation of various platform modules including IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modules.
Top Skills
Experience with ITIL processes, particularly Request, Problem, Incident, and Change ManagementExperience with ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modulesExperience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)Familiarity with Agile/Scrum methodologies and the ability to lead scrum teams
Certification/Education
Bachelor s degree or higher in Information Technology, Computer Science, or a related field.ITIL Foundation certification or equivalent, or the ability to obtain within 6 months of hireServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certificationsServiceNow Certified Technical Architect (CTA).Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred
Experience
Minimum of 5 years working on the ServiceNow platform.At least 3 years of experience in a Service Management or similar role.Proven consulting experience as a key technical resource in the development and delivery of ITSM solutions.
