ServiceNow Certified Technical Architect (CTA) and/or ServiceNow CSM (Customer Service Management) experience Integrations Experience on Customer Service Management (CSM) OR ServiceNow Certified Technical Architect Service Portal, CSM, Next UI Framework, Integration Hub Experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer Experience on designing best fit solutions using ServiceNow capabilities. Experience in designing Integration architecture with ServiceNow. Experience in leveraging ServiceNow best practices in designing solutions. Good to have experience on ServiceNow Sourcing & Procurement, HRSD, CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and event Management. Knowledge of ITIL processes