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Dice
ServiceNow Business Process Consultant
Posted 4 months ago
Full-time •United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, VDart, Inc., is seeking the following. Apply via Dice today!
Servicenow Consultant
Contract 12 Months
Remote
Skills:
Minimum of 5 years working on the ServiceNow platform
At least 3 years of experience in a Business Process Consultant or similar role.
Proven consulting experience as a key technical resource in the development and delivery of ITSM solutions
Experience with ITIL processes, particularly Request, Problem, Incident, and Change Management
Experience with ServiceNow Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modules
Experience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, J
The ServiceNow Business Process Consultant is responsible for analyzing, designing, and implementing business processes that improve efficiency and effectiveness within Organization. This role will work closely with various departments to understand their needs, translate them into technical requirements, and ensure the successful adoption of the ServiceNow platform. The consultant will also focus on continuous improvement and optimization of existing processes.
Process Analysis and Design:
Analyze current business processes and workflows to identify areas for improvement.
Design and implement optimized business processes using the ServiceNow platform.
Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices to design optimal solutions.
Project Management and Implementation:
Manage and lead ServiceNow-related projects, adhering to CPS Project Management Office (PMO) standards.
Translate business requirements into technical specifications and design ServiceNow solutions that meet these requirements.
Ensure the successful implementation and adoption of ServiceNow solutions across the organization
Collaboration and Communication:
Collaborate with IT teams and other departments to capture operational challenges and develop business requirements.
Serve as a liaison between customers and the development team to ensure requirements are met.
Communicate complex technical issues clearly to non-technical stakeholders and translate customer needs for technical teams.
Build and maintain strong relationships with stakeholders at all levels of the organization.
Quality Assurance and Continuous Improvement:
Perform quality assurance on implemented solutions to ensure they meet business and technical requirements.
Develop dashboards and metrics using Business Intelligence platforms like ServiceNow Performance Analytics or Power BI.
Support Organizational Change Management (OCM) efforts by providing information on the "to be" solutions and conducting end-user training as needed.
Contribute to the continual improvement of delivery services processes and the maturing of varied portfolios, capabilities, expertise, and best practices.
Documentation and Training:
Document workflows and results of business analysis.
Write stories, with acceptance criteria and functional tests, in accordance with agile best practice guidelines.
Assist in building and delivering end-user training.
Customer Success Management:
Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.
Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
Manage multiple clients with limited or no support after initial project implementation.
VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.
Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.
With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.
Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.
Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.
Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.
