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Compunnel Inc.
ServiceNow Implementation Specialist
Posted 4 months ago
Full-time •Houston, TX
Description
We are currently looking for an experienced and motivated individual to fill the position of Expert IT Service Mgmt Platform (ServiceNow) within our IT Service Management Platform team located in Houston, TX.
Day To Day Responsibilities Include
Maintain end-to-end understanding of the functional workings of ServiceNow and associated business processes.
Serve as primary contact for monitoring the health of the ServiceNow platform.
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability.
Implementation and configuration of new solutions in ServiceNow that meets requirements and considers user experience.
Develop and support integrations between ServiceNow and other applications.
Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
Identify solution alternatives to address issues identified.
Utilize 3rd parties and vendor support as defined within existing support arrangements.
Maintain documentation (run books, requirements, design documents, build, deployment, install guides) and process standards along with regular audits to validate accuracy.
Required Qualifications
Five years experience in IT.
Bachelor’s degree in computer science or related field.
Three or more years of experience with ServiceNow.
Knowledge of ServiceNow architecture.
Experience with ServiceNow integrations.
Knowledge of IT infrastructure and how to store this data in ServiceNow CMDB.
ServiceNow Certified System Administrator Certification.
Experience / familiarity with development in Java / JavaScript for ServiceNow.
Strong Interpersonal skills and the ability to effectively communicate and interact with customers and team members.
Demonstrable strong creative skills and a willingness to learn.
Very strong Customer/Stakeholder focus.
Desired Qualifications
ServiceNow Implementation Specialist
Experience with Flow Designer
Experience with ServiceNow Employee Center
Experience with ServiceNow Studio
Experience with Agile methodologies
Planning mindset and strong execution skills
Education: Bachelors Degree
Certification: ServiceNow Certified System Administrator Certification
