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Position Title: ServiceNow Architect
Location: Jacksonville, FL
Duration: FTE
Location: Must be local to Jacksonville, Florida or Ability to travel to Jacksonville for 1 week in a month
Certifications: ServiceNow CIS, CAD & CTA Certification
Job Responsibilities:
Expertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Security Operations and Application Development on ServiceNow; New areas like HRSD, CSM, Industry Solutions.Experienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event ManagementWorked on Requirement gathering, provided solution for end to solution through ServiceNow applications, helped development team to prepare design document, Development, Testing, Implementation and Maintenance and to work with the process owner to define the roadmap for any given product and translate this into user storiesServiceNow Implementation Specialist & Admin, Project Management skillsStrong hands-on implementation experience on ITOM and CSDM (Discovery, Service Mapping, Event Management)Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.Create and execute development plans as appropriate to meet changing needs and requirementsServiceNow for custom Application Design & DevelopmentJava Scripting knowledge and hands on experience on itHands-on with ITIL Process implementationHands-on migrating data from different tools into ServiceNowCommunicate and enforce coding standardsGood Communication and presentation skills, Client handlingGood at creating required information for Reporting and DashboardsVery good knowledge of ITIL best practices and processes
Qualifications:
10-15 years 5 to 7 years of ServiceNowServiceNow CIS, CAD & CTA Certification