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HCLTech
Servicenow HRSD Developer
Posted 9 months ago
Full-time •Gemeente Amstelveen, North Holland, Netherlands
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Location- Netherlands , Gemeente Boarnsterhim
Job Description:
1. Rich experience in HRSD modules.2. Creation of HR Catalog Items and HR Categories.3. Worked on catalog UI policies and catalog client scripts.4. Configure HR services5. Configure HR case creation6. Redesigned entire process flow and forms based on new process.7. Configured flow and workflow.8. Worked on HR profiles and document templates.9. Worked on PDF Template10. Implemented technical document of HR catalog item..11. Worked on Employee Service Portal.12. Configured HR templates and HR case Template.13. Configured employee on boarding process and multiple services related to payroll.14. Worked on HR Criteria.15. Configured HR Assignment Rule and HR Matching Rules.16. ITSM, Reporting and Integrations experience is added advantage.17. ServiceNow certifications such as Certified System Administrator / Certified Application
Developer and CIS in HRSD module(1.) To adhere to quality standards, regulatory requirements and company policies(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.(5.) To provide support for on call escalations orL3 level support and doing incident and problem management(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.Goossens
BenefitsA supportive, diverse and global team with a brilliant culture.Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.To know more about us visit – www.hcltech.com
