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SDI Presence
ServiceNow Architect - Manager
Posted 10 months ago
Full-time •Chicago, IL
CompanySDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market . Visit us atand connect with us on Twitter and Instagram . Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!SummaryThe ServiceNow Architect/Manager leads all aspects of assessing and (re)designing new and existing ServiceNow instances. The ServiceNow Architect/Manager will follow contracted requirements for reporting and SLA adherence and design ServiceNow to meet those requirements. The ServiceNow Architect will also work with IT Support Managers and other stakeholders to gather requirements for workflows and advise on best practices. The ServiceNow Architect will be assisted by ServiceNow Developers and Business Analysts, reporting to the Delivery Executive or ITSM Manager.Requirements4-year college degree preferably in Computer Science or Engineering and/or relevant professional experience5+ years of ServiceNow experience - ITSM, ITOM, ITBM, HRSDHands-on experience with the modules listed above in a large environment: 5000+ users.ServiceNow Architect or Developer certification with experience in HAM/SAMFamiliarity with IT operationsExperience with architectural level scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)Experience deploying and building out a new instance of ServiceNow and/or implementing new modules into existing ServiceNow environments.Familiarity with User Interface Design and User Experience conceptsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity Employer StatementSDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time. Staffing FirmsSDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee. #J-18808-Ljbffr
