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ProV International
Technical Consultant - ServiceNow
Posted 3 months ago
Full-time •Chennai, Tamil Nadu, India
CIS certification must in ServiceNow.
Responsibilities:Attending functional design workshops.Crafting design specifications based on out-of-the-box functionality and customer requirements.Customer engagement to address the technical solution, including challenging and validating customer requirements.Resourceful with creative solutions to resolve business problems, technology issues, process, and people challenges.Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries.Subject Matter Expert on the delivery of ServiceNow solutionsStrong experience in integration with third party applications and data sourcesLead all technical aspects of project delivery and solution deliveryApplication UI ConfigurationWorkflow ConfigurationDevelopment of required client specific reportingDevelopment of requirement integration components (SSO, LDAP, Web services etc.)Prepare all client facing and internal deliverables that are technology relatedDrive the continuous improvements of our implementation methodology and service offerings based on client experiences
Requirements:Proven years of software implementation experience in either a development or consulting role.Proficient in IT and Enterprise Service Management or any large enterprise SaaS solution.Solid grasp of
ServiceNow
or an equivalent ITSM toolset.ServiceNow experience in the areas of
ITSM, CSM, FSM, SPM, GRC, ITOM, ITAM, Finance Management (FSO) or HR products.ServiceNow Certifications in all areas.Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.Web service proficiency (REST, SOAP) and XML and JSON knowledge.Knowledge of relational databases (MySQL, MSSQL, Oracle).Experience of WebServices, API’s, Database-level integrations/ETLExperience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment Knowledge of technical components such as LDAP, VPN, SSL and other such technologiesMust have strong communication skills (both written and verbal)
Proven team player and team builder.Experience of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT, IT4IT is beneficial.Desirable: Certified Implementation Specialist in ITSM and/or CSM or FSM, SPM, HRSD and ITOMCertification: any 1 CIS is mustSystem administratorCertified Implementation Specialist – CSMCertified Implementation Specialist – FSMCertified Implementation Specialist – FSOCertified Implementation Specialist – TPSM
