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Advania UK
ServiceNow Business Analyst
Posted 10 months ago
Full-time •Cape Town, Western Cape, South Africa
About Us
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
ServiceNow is our key operational platform, fundamental to the delivery of all of our Managed Services across the Group. Our platform has approximately 1000 fulfiller users supporting 40,000 Client end users through 15 Portals and is continually evolving through the adoption of increased ITSM and CSM (TPSM) functionality. Our busy and growing internal ServiceNow team work with both internal stakeholders and Clients and are central to the continuing success of our organisation.
Position Overview
As a ServiceNow Business Analyst, you will play a critical role in optimising our use of the ServiceNow platform. Your primary responsibilities will revolve around ITSM and CSM processes. This senior role will work with the Product Owner, Scrum Master and Developers to ensure that the design and execution of ServiceNow configuration and development work is properly prioritised and delivered to timelines agreed with stakeholders.
Responsibilities
In this role you can expect to be a a liaison between the business and the ServiceNow team. Some additional specific duties you will be involved with include:
Capturing business and user requirements (as stories)Ensure requirements are understood, developed, tested, and delivered to specificationOwn the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirementsRepresent project stakeholders throughout planning, development, and release processesWork with the ServiceNow team to develop release estimatesSupport the testing processWork with stakeholders to drive adoptionWork with the Product Owner team on the platform continual improvement plan, articulating technical challenges and opportunitiesWork with the demand management team on surfacing new requirements, ideas and issues from users and stakeholders
Qualifications & Experience
The right candidate for this role will have:
A strong background as a Business Analyst working with ServiceNow technology Experience working in a cross-functional environment partnering with internal and external customers for requirements gathering, analysis and business process definition, documentation and driving business acceptance signoff
Role
In order to have the technical capability for this role you will also need to have had some exposure to some (not all) of the following certifications:
Fundamentals (ITSM and CSM)Certified Implementation Specialist (ITSM and CSM)ITIL v4 foundation certificate
Click here for the list of benefits.
This is a remote-first hybrid role. See here for details about our hybrid workstyle.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
We are the tech company with people at heart.
Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
