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Zeektek
Sr Tech/Desktop Support HDI/ServiceNow/AV On Site in Sacramento Contract to Permanent Job
Posted 10 months ago
Contract •Greater Sacramento
We have a 6 month contract to hire for a Senior Technical Support Specialist onsite in Sacramento.
Required Skills/Experience:3-5 years relevant experience1.ServiceNow2.Windows OS & Active Directory3.Audio/Video conferencing support, Print MFD Support
Preferred Skills/ Experience:3-5 years relevant experience1.Apple operating systems, VDI Suppor2.Necthink3.SCCM4.HDI
Walk me through the day to day responsibilities of this the role and a description of the projectPerform root cause analysis and provide documented resolution.Perform software installs, updates, and upgrades for end-user equipment and work with various teams including network, telecom, audio/video, and facilities to provide site support.Act as a technical resource and subject matter expert in one or more technical areas.Provide a high level of customer satisfaction by establishing close relationships with support base, including VIP staff, and provide concierge level support for identified end-users.Perform regular inventory audits and maintain high degree of quality assurance by following established asset management guidelinesProvide technical support for onsite and remote meetings and eventsParticipate in recurring new hire onboarding classes to assist and guide end-users on day-1 setup and configuration needsLead new hire onboarding classes by coordinating staff and delegating tasksWork with Enterprise Conferencing department to provide support, monitor, and remediate Audio/Visual related issues.Work with Print Configuration team and vendors to perform routine and critical maintenance to ensure operational readinessTrain staff and end-users on Audio/Video system usage and configurationDescribe the performance expectations/metrics for this individual and their team:Respond to and resolve end-user support tickets within established SLA.Practice diligent adherence to all standard operating proceduresProvide effective and detailed documentation in tickets and reportsAbility to engage proactively and work in a group or independently with little oversightTell me about what their first day looks like:Complete required training, review department standard operating procedures,What previous job titles or background work will in this role?Senior technical support specialist
Internal/External Groups with which the Candidate will interface:Internal IT groups and Business side end-users
Education Requirement:High SchoolEducation Preferred:Bachelors
Software Skills Required:Office applications (Excel, Word, Outlook, PowerPoint), MS Teams
Nice to have Certifications:Preferred: HDI Desktop Advanced Support Technician (HDI-DAST) or equivalentDell technician certification
