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Cisco
ServiceNow developer
Posted 10 months ago
Full-time •Raleigh, NC
Application window is expected to close by August 10, 2024 ServiceNow developer
What You'll Do
At Cisco, our vision is to change the way people work, live, play and learn. The Enterprise Service Platform (ESP team) provides service management solutions for our internal customers as well as improved integrations, insights and intelligence using the ServiceNow (NOW) platform.
We are looking for a ServiceNow developer who is proficient in developing ServiceNow customized solution for our customers. This position is responsible for crafting code to solve issues, remediating bugs, reviewing other developer's code, testing, and enabling new digitized functionality within ServiceNow by creating or modifying workflows. Identifying the use cases for Artificial Intelligence on ServiceNow and leading different solutions from end-to-end perspective.
To be successful, one should have prior experience as a Software Developer with significant NOW experience on different modules, specifically on IT Operation Management (ITOM). Cisco employs a Scaled Agile / DevOps environment to deliver improvements and fixes to the platform, so experience with this working model is a plus. You will be working with Architects, Product Owners, other Developers, vendors, collaborators and Process Owners to deliver highly scalable and integrated solutions for NOW.
Responsibilities :
Develop, test and deploy code to ServiceNow using Software Delivery Lifecycle (SDLC) standard methodology methods. Lead discussions with internal customers on various integration, transform maps, workflows, customization & prioritized applications and document requirements. As a developer, always think and act like an architect and help team with end-to-end designing and delivery of customized solutions to our customers on ServiceNow Platform. Advise on options, risk and impacts on business processes, indicating continual opportunities to improve through digitization, automation & AI/ML. Provide feedback for Code Reviews to peers and others on ServiceNow platform. Should know Software Development principles and coding languages such as Python and Java Script. Guide and mentor developers with your knowledge of ServiceNow and the modules it contains. Continually improve learning with anything new on ServiceNow platform. Participate and support NOW’s release management process, Cloning and platform upgrade.
Who You Are
Our Minimum Qualifications for this Role are:
2+ years of ServiceNow experience with ITOM, Customization, Service Portal, Integrations and AI/ML experience. 3+ years of coding, testing and implementing ServiceNow as a technical resource Minimum 1 year Experience with ITSM, ITOM (CMDB and Discovery) modules of ServiceNow (required) Minimum 1 year ServiceNow App Engine Studio for Developers & Flow Designer experience
Our Preferred Qualifications for this role are:
A good understanding of Database architecture and technologies Experience with Vulnerability Management, Integrated Risk Management & Governance Risk and Compliance modules. Exposure to other NOW modules and the NOW platform itself (preferred) Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Java etc.) and working in a SaaS environment. Demonstrated ability to influence and consult to garner the best step forward Degree or equivalent experience, preferably in Information Technology ServiceNow Certified System Administrator Certification (Preferred) Knowledge, experience and certified in ITIL and SAFe (Preferred)
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
