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Aneka Talent Solutions
ServiceNow Admin (Light development)
Posted 11 months ago
Contract •Secaucus, NJ
Client: ZT SYSTEMS Title: ServiceNow Admin (Light development)Location: 5 days a week in Secaucus, NJ (Local)Duration: 1 Year + contract VISA: USC/GCMOI: Video Interview
MODULES: ITSM, ITOM, ITAM, ITBM, Change Management. MUST HAVE EXCELLENT COMMUNICATION • Modules: focus on all of the "ITXX" I'll confirm the others and let you know.
• Admin vs. Dev: it's hard to say, but 70/30 is probably the most accurate. The person also needs to have experience with project management and process improvements- current vs future state.
The ServiceNow Design & Process Administrator will act as Business Application Owner for various VSEI business tools & applications. This includes, but not limited to, end-to-end management of ServiceNow, SAP, AGILE, Tableau and other Data Warehouse applications.
This role enables Business Operations by ensuring that applications are highly available to End User community with right level of access to required features and functionalities. This will require working cross-functionally with various internal and external teams including Managed Services Vendors.This individual works closely with senior management to understand business strategy and define future vision for tools & applications. It will require constantly evaluating current tools set and make recommendations for future. This individual will also be responsible for managing vendor relationship and contract management with vendor(s).
What You Will Do ServiceNow• Manage day-to-day administration tasks internally at VSEI and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgrades• Own entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phases• Lead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk management• Ensure support of all VSEI End Users request tickets for break/fix• Provide strategy and roadmap for ServiceNow to align with and enable business vision• Create SOPs and other documentation for operational management of tools but also create guides for End Users using of the tools• Manage projects and programs related to all VSEI Business Applications & Tools• Negotiate support contracts with vendor(s)
What You Bring • Bachelor’s degree or equivalent combination of education and experience• 5+ Years’ of demonstrated track record of leading Application Development projects and programs from concept to deployment• Experience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAs• Highly skilled in reviewing as well as generating SOPs• Proficiency with Microsoft Suite including SharePoint
Preferred Skills • 2 years’ experience of ServiceNow platform administration• 2 years' experience of ServiceNow workflow design and implementation• 3 Years’ experience in Vendor Management and Contract Negotiation• This individual is highly detail-oriented and must have structured thinking process• Strong verbal, written, and interpersonal communication skills; ability to work successfully in cross-functional teams and multiple levels of both management and Vendor contacts
Abhishek AnandAneka Talent SolutionsAnand@anekats.comFords,NJ USA
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