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Servicenow Business Analyst (Only USC,GC& GC-EAD)
Posted 8 months ago
Full-time •Jacksonville, FL
Perform role of the Business Analyst in creating use cases on supporting licenses by using ServiceNow SAM products using ServiceNow best practices focused on configuration vs. customization• Capturing all requirements in a best practice – Business Requirement document with risks and impacts• Driving Enterprise IT based process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders• Collaborating with Project team and efforts to take advantage of the ServiceNow SAM pro standard capabilities in their efforts to improve their IT processes• Leading design workshops focused on ServiceNow SAMPro and License Management functionality and design• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution• Building more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them• Guides and creates documentation based on the customer's needs throughout the engagement• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement• Be a leader/driving force of an overall engagement project team focused on delivering successful and substantive customer outcomes• Prepare all customer-facing deliverables focused on process• Driving training and mentoring in functional areas of License Management• Software Asset Management (SAM) Certification
