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ChabezTech LLC
Business Analyst - ServiceNow ITSM
Posted 7 months ago
Contract •United States
Business Analyst - ServiceNow ITSMJob Location:- Remote
Candidate Should work in PST Hours
Mandatory Skill sets:-
6+ years of experience in business analysis, quality auditing.Strong analytical skills with a focus on quality assurance and process improvement.Excellent communication and interpersonal skills for coordinating with various teams.An understanding of Active Directory and Exchange (required)Experience working in ServiceNow ITSM.
Key Responsibilities:-
Conduct thorough quality checks and audits on account management processes.Ensure compliance with internal standards and external regulatory requirements.Identify discrepancies or inefficiencies and recommend corrective actions.Analyze current account management workflows to identify opportunities for improvement.Collaborate with different teams to streamline processes, improve service delivery, and enhance client satisfaction.Document business requirements and help implement process improvements or new initiatives.Coordinate with different teams to address the needs and resolve issues efficiently.Analyze data to track performance and provide insights for decision-making.Prepare regular reports to summarize findings and present to leadership.Maintain accurate records of audits, processes, and outcomes for future reference.Proactively identify process gaps and suggest improvements to enhance the efficiency of account management.Ability to work with people within multiple business and IT
Mandatory Skill sets:-
6+ years of experience in business analysis, quality auditing.Strong analytical skills with a focus on quality assurance and process improvement.Excellent communication and interpersonal skills for coordinating with various teams.An understanding of Active Directory and Exchange (required)Experience working in ServiceNow ITSM.
Key Responsibilities:-
Conduct thorough quality checks and audits on account management processes.Ensure compliance with internal standards and external regulatory requirements.Identify discrepancies or inefficiencies and recommend corrective actions.Analyze current account management workflows to identify opportunities for improvement.Collaborate with different teams to streamline processes, improve service delivery, and enhance client satisfaction.Document business requirements and help implement process improvements or new initiatives.Coordinate with different teams to address the needs and resolve issues efficiently.Analyze data to track performance and provide insights for decision-making.Prepare regular reports to summarize findings and present to leadership.Maintain accurate records of audits, processes, and outcomes for future reference.Proactively identify process gaps and suggest improvements to enhance the efficiency of account management.Ability to work with people within multiple business and IT
