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Randstad Romania
ServiceNow App Support Specialist, Integration Delivery
Posted 8 months ago
Full-time •Bucharest Metropolitan Area
Hybrid role - Bucharest
POSITION SUMMARY
The ServiceNow App Support Specialist, Integration Delivery position is primarily needed to support our Global ServiceNow application.This role requires an individual who can develop or recommend technical solutions to our business partners to address their business needs. This will require working with external vendors when needed to make strategic decisions on how to deliver application enhancement solutions to support business initiatives within budget and according to the Operations Model.The position requires the candidate to take a lead role to coordinate, manage and resolve application incidents in a timely manner.The candidate will need intensive business analyst skills and will be responsible for leading a team (internal strategic vendors) to ensure successful execution of our commercial applications.He / She will be responsible for defining, analyzing, documenting requirements needed to ensure deliverables are clear and concise and can be implemented without issue.This role requires a complete working understanding of Agile Methodologies and the ability to manage a project using this process.The position requires a good understanding of our business processes, strong communication skills, and good working relationships with our business community.
KEY ROLES & RESPONSIBILITIES
30% - Manage day-to-day activities of the strategic partner and external vendor teams to ensure business issues are addressed quickly and efficiently. This requires priority planning, application solutions, monitoring and following up with our business users and associated vendors.
30% - Meet with business users to analyze application enhancements and development change requests. Create project scope and deliverables documents. Requires working with business community, external vendors, IT and maintenance teams, creating project charters and project definitions if needed. Needs extensive functional and technical understanding of the supported applications in order to dictate feasible solutions.
20% - Conduct regular team meetings with Strategic and External Vendors to review status of enhancement projects and application issues. Provide status updates to senior management. Leadership skills are a requirement to ensure all teams are aligned on approach for deliverables.
10% - Address technical related issues impacting commercial applications. Requires engaging and working with external vendors to resolve, such as ServiceNow, Kofax and Winshuttle. Responsible for driving P1 incidents and engaging vendor assistance as needed. Working with internal teams, such as Middleware, HR, ServiceNow APIs and Master Data teams to analyze and resolve application incidents.
10% - Schedule recurring project/follow up status meetings with business stakeholders, IT Leads, process teams and technical groups.
JOB REQUIREMENTS & QUALIFICATIONS ❖ Minimum Education level: University Degree [BS Architecture]❖ Minimum Years of Experience: 5 years related experience❖ Required Language Proficiency: English❖ % Travel Time: 5%
Kindly note that only suitable candidates will be contacted.
