© Snowycode 2025. All rights reserved.
Back To All Jobs
Visionary Innovative Technology Solutions LLC
ITSM Functional Consultant with ServiceNow, BMC Remedy, HPSM Experience
Posted 8 months ago
Contract •McLean, VA
Position: ITSM Functional ConsultantLocation: Mclean VA / Plano TX – Hybrid OnsiteDuration: 6+ Month
Role Overview:
Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams
Job Description:
a. End-to-end IT service portfolio & catalog design/redesign covering below:i. As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.ii. Planning for future serviceiii. Re-engineering of service/offerings & respective workflowsiv. Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designingv. Integration & functional designing, user stories creation, wireframesvi. KPIs & reporting configurationvii. Build test scripts, functional testing, pilot trainingviii. Training material, trainingsix. Hand over to support, supporting OCM etc.b. Implementation of redesigned service using ITSM tools like ServiceNow etc.c. Identify automation opportunities and driving implementation of the samed. Work closely with ServiceNow developers in Agile method to get redesigned service implemented
Desired Skills:
ITIL®/ITSM Functional Process Consulting or Process Management LeadITIL® Intermediate or Expert certifiedISO 20000 Auditor is plusIT & respective technology alignmentProject Management trained is preferredStrong customer service orientationPassion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvementComfortable with and effective using MS Office applications including VisioClose attention to detail and accuracyDeadline driven and results orientedFlexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Essential Requirements:
BE/B. Tech (minimum), MBA (IT/Operations) is preferredMinimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experienceHands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)Strong oral and written communication skills with the ability to communicate technical information in non-technical languageExcellent English communication skills, both written and verbal, including business writing skillsExperience of performance data analysis of ITIL® processesServiceNow certification is preferred but not a mustProduct Owner trainedAbility to work with all levels of client and internal resourcesAbility to organize, delegate, and leverage resources to accomplish objectivesSupervisory skills and the ability to leverage support from other parts of the organizationOrganizational and time management skills
