Role: ServiceNow Technical Architect

Role Type: Full Time (No 3rd Party or Contractors)

Location: Remote with travel

Compensation: Up to $147K DOE + Bonus

Years of experience: 10-12

Industry: CPG (Consumer Product Goods)

Key Competencies: Experience With ServiceNow, ITSM & ITOM Solutions, ITIL, ServiceNow Integration, Project implementation, Support production, ServiceNow Discovery, web-based development languages,

Responsibilities:

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support, and Development including enhancement requests.
Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Guide the team in having the right level of detail in the design artifacts.
Review the design and code to ensure it aligns with customer expectations and follows industry standards.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Apply innovative technology to business processes to develop new solutions and troubleshoot issues.
Consult with business analysts/Process Leaders to develop appropriate technical solutions in ServiceNow.
Follow up on outstanding development needs and provide timely status reports to the project manager.
Advise on options, risks, and impacts on business/ITIL processes
Communicate technical problems and solutions to both technical and non-technical audiences

Qualifications:

Bachelors Degree
10 to 12 years of experience in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization
7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)
Experienced in ITIL Process Definition, Integration Solutions, server configurations, Converting Business Requirements into Technical Solutions
Must have experience in integrating ServiceNow with other 3rd party systems or in-house tools developed by the customer’s in-house team.
Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow.
Experience in supporting production system
Liaise with end users to address their queries swiftly.
Must be able to document the work done and create a handover document to the service management team
Must be hands-on in ITSM and ITOM.
Adept in creating reports as per the requirement. Performance analytics included.

Skills:

ServiceNow platform implementation, development, support, enhancement
ServiceNow Discovery Configuration, Run Book Automation preferred
Knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS
Strong customer service and excellent verbal/written communication
Excellent attention to detail, ability to multitask, and effective time management skills
Understand the full ITSM application lifecycle

Certifications:

Certified application developer,
Certified implementation specialist – ITSM.
ITIL certified desired

335709

Job Type: Full-time

Pay: $94,248.00 - $147,900.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Compensation Package:

Yearly bonus

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor's (Required)

Experience:

ServiceNow: 7 years (Required)
ServiceNow Implementation: 4 years (Required)
IT service management: 6 years (Required)

Willingness to travel:

50% (Preferred)

Work Location: Remote

SNOWYCODE

IT Manager, Business Process Automation