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ServiceNow
Sr. Manager Demand Management
Posted 17 hours ago
Full-time •Addison, TX
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Sr. Manager Demand Management plays a critical role in overseeing the processes that govern how portfolio requests are evaluated, prioritized, and allocated within the Global Learning and Development (GLD) organization. This leader ensures alignment between incoming demand and organizational capacity, enabling the delivery of impactful learning solutions that support strategic business goals. They ensure that the organization effectively evaluates and allocates resources to high-impact learning initiatives, balancing demand with capacity while maintaining alignment with strategic priorities.
Key Responsibilities Act as the primary point of contact for intake and prioritization updates, ensuring transparency and clear communication with executive leadership and other stakeholders.
Ensure requests are accurately documented and submitted through the ServiceNow Portfolio Management (SPM) tool with sufficient detail for evaluation, collaborating with requestors to gather necessary information Develop and implement transparent, criteria-based prioritization models aligned with organizational goals and strategies.
Work closely with the Business Automation team to continuously improve intake and prioritization processes to increase efficiency and reduce bottlenecks.
Provide regular reporting on request statuses, resource utilization, and prioritization outcomes to relevant stakeholders.
Ensure intake and prioritization decisions are integrated with the broader portfolio and pricing strategies to maximize impact and value delivery.
Facilitate governance meetings to review and approve prioritized requests, ensuring alignment with GLD’s goals and objectives.
Monitor and triage demands to ensure they are routed to the appropriate portfolios and teams. Identify and address any bottlenecks or gaps in the demand lifecycle to maintain efficiency and responsiveness.
Build and maintain strong relationships with key stakeholders to understand their needs and priorities. Serve as a liaison between stakeholders and portfolio teams to ensure alignment and clarity on demand requirements.
Facilitate cross-functional discussions across all levels of the organization to drive consensus on priorities.
Qualifications
7+ years in intake or demand management, project/program management or portfolio management within a global organization Demonstrated experience with prioritization frameworks and capacity planning Proven track record in facilitating cross functional decision-making and managing competing priorities
For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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