*Title : Service Now Architect ( On Prem ) *

*Location : NY (Binghamton or Rochester), CT (Orange), Oregon (Portland)*

*Job type- 3 days onsite*

*Requirement :*
* ServiceNow (On-Premises Instance) Architect
* Over all 10 + years’ experience in ServiceNow with minimum 3 on-Prem implementation and support experience for large clients
* ServiceNow Architect with Experience in ITSM, ITOM, ITAM (SAM Pro), Integration HUB end to end design and implementation
* Experience in ServiceNow Operations technology (OT) – Visibility and Service Management configurations is a Must
* NERC CIP certification (achieved / In progress) required
* Experience in On Prem and cloud architecture design is mandatory
* Experience in platform fine tuning, upgrades for the On Prem ServiceNow instance is mandatory
* Experience in custom integrations, platform customizations and Maintenance for the on prem instance management is a mandatory
* Receive complex input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality.
* Design and implement process workflows, procedures and technical standards. Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with Product team and other stakeholders.
* Design, review, and modify ServiceNow patterns as needed.
* Invent and validate solutions.
* Guide the implementation, configuration, and maintenance of interfaces/integrations with third parties
* Provide technical expertise and participate in implementing new ServiceNow functionality. Maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level. Clearly document ServiceNow architecture for use internally. Participate in Agile development.


Thanks & Regards

Rohith Bathula
Lead Recruiter
rohithb@kaizentek.com

Desk: 732-731-1214

Job Type: Contract

Pay: $75.91 - $80.00 per hour

Expected hours: 40 per week

Schedule:
* 8 hour shift

Work Location: Hybrid remote in New York, NY 10001

software architect

Indeed

ServiceNow Architect

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Help design and implement new products and features while also enhancing the existing product suite

Qualifications

To be successful in this role you have:

0-2+ years of experience with Java or a similar OO language
Passion for JavaScript and the Web as a platform, reusability, and componentization
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Experience with any of the modern UI frameworks like Angular, React or Vue
Analytical and design skills
Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

software engineer

ServiceNow

Software Engineer-Core Platform

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Own and bring to conclusion customer escalations/issues by working with cross-teams in Support, development and operations team
Represent ITOM Products and ServiceNow effectively with customers and internal stakeholders.
Manage major customer escalations and communications to internal teams
Participate in weekend and holiday on-call rotation as required.
Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
Build supportability features in the product

Qualifications

To be successful in this role you have:

Solid understanding of Java and JavaScript, 6+ years of experience with Java or a similar OO language
Solid understanding of Linux and bash scripting
Strong problem-solving and analytical skills with an aptitude for learning of new technologies
Passion for troubleshooting & solving complex issues in a microservices architecture
Build supportability tools/features in product which aids the customer to self troubleshoot issues
Ability to diagnose issues across the entire technology stack
Strong interpersonal skills and ability to articulate complex technical issues to non-technical audience
Bachelor’s degree in Computer Science or Information Systems, or equivalent technical discipline, or similar

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

senior software engineer

Sr Software Engineer - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members

Qualifications

Preferred Qualifications

5+ years of relevant design experience
An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
A growth mindset, continually strengthening core skills through complex assignments and varied experience
Ability to build trusting relationships through clear and open communication
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

#UXD

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

senior product designer

Senior Product Designer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
Experience managing employees who require little oversight in completing assigned work
Experience providing direction, delegate assignments, and support to accomplish tasks with their team
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
Experience completing projects based on company priorities, context, risks and desired outcomes
Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

senior software engineering manager

Senior Software Engineering Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building next generation Large Language Models(LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 9k+ enterprise customers around the world.

What you get to do in this role:

Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.
Research and propose appropriate models/techniques, as well as implement, train and evaluate the models yourself.
Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio.
Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software.
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users.

Qualifications

6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience.
Expertise in Python, OOP, Design Patterns.
Experience in Pretraining of an LLM is preferred but not mandatory
Experience with Instruction fine tuning and other fine tuning techniques is a must.
Experience with Reinforcement learning is preferred but not mandatory.
Experience with various transformer architectures (auto-regressive ,sequence-to-sequence etc)
Ability to read latest papers and experiment with the ideas.
Creating and maintaining large-scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely.
Communicating your research findings to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

applied scientist

Staff Applied Research Scientist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will influence company-wide, highly visible partnerships with Digital Technology, Product, Engineering, and Customer Outcomes organizations, driving high product maturity and customer success engagements for all Now on Now efforts.

Join a dynamic team driving innovation at the heart of ServiceNow's strategic priorities. This role focuses on aligning product adoption and success with the company's revenue priorities and the commercial viability of Digital Technology innovations. We are looking for a highly experienced, strategic thinker, visionary, and influential facilitator with a deep understanding of ServiceNow's products and a passion for leveraging the company's products and platform to enhance collaboration and productivity. You will inspire strategy, roadmaps, planning, and flawless revenue impact delivery.

Roles and Responsibilities:

Strategic Leadership
Execute the strategy for Now on Now’s product adoption
Alignment with Customer Success, and the company's broader revenue goals and objectives.
Lead efforts to identify, prioritize, and implement initiatives that maximize internal adoption of ServiceNow tools, leveraging data and user feedback to drive continuous improvement."
Influence the content strategy to align with company priorities
Be the champion for the ServiceNow platform
Collaboration and Stakeholder Management
Be “all-in” on Customer Zero: Engage as a fully vested ServiceNow platform and product team member. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.
Collaborate closely with cross-functional teams, including product development, marketing, sales, and operations, to align efforts and ensure a unified approach to market entry and expansion.
Training and enablement
Develop and implement training programs to enhance user adoption and proficiency.
Foster a culture of continuous learning and improvement.
Develop forward-looking product learning paths
Upskill the speakers cross-functionally
Own and drive the skills campaign for Now on Now

Qualifications

12+ years of experience with application development, customer zero enablement, and strategic engagements, preferably 3-5 years + in a SaaS environment
In-depth knowledge of ServiceNow’s suite of products and platform
Demonstrated success in developing and executing strategies that have driven product adoption
Strong experience building and driving skills enablement programs
Organizational Change Management (OCM) experience is a must
Strong understanding of collaboration and productivity best practices.
Strategic thinker with the ability to align initiatives with business objectives.
Excellent communication and interpersonal skills, with the ability to collaborate effectively
with cross-functional teams.
Demonstrate the ability to think strategically and identify opportunities to continuously innovate
Excellent communication & stakeholder management ability
Excellent negotiation and persuasion skills, and experience interacting with both business and technology individuals at all levels including the C-suite
Highly self-motivated, results-driven, team-oriented, and able to work cross-functionally
Self-starter and quick learner with the ability to operate with little guidance
Certifications related to ServiceNow products are a plus

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

product adoption specialist

Product Adoption and Enablement Lead

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Senior Solutions Architect, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The primary function of this position is to research solutions to business & clinical problems, leverage all tools at our disposal to brainstorm solutions, and execute solutions from conception to design to implementation, engaging others as necessary for additional input.

The Senior Solution Architect also guides and mentors other solution architects & team members on solution design, development & deployment.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
Implementing advanced technologies in clinical and administrative areas
Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

Become an architecture functional expert e.g., inpatient, ambulatory, PACs systems, etc.
Create, Update or Design solutions that maximize the value of systems of record and leverage emerging digital capabilities.
Define models, including solution patterns, to guide solution decisions for the enterprise
Ensure that agreed upon architectural standards, reference architectures and patterns are adhered to in solution design
Support architectural governance by participating in design reviews, architecture reviews, etc.
Ensure that application and integration rationalization is included in future-state plans and current-state new designs
Contribute functional architectural expertise to complex, enterprise-wide initiatives
Participate in, and contribute to, the architecture communities of practice
Lead and mentor other solution architects

Qualifications

Required:

Bachelor's Degree in Computer Science, Computer Engineering or Information Technology, or related field with significant related IT and leadership experience
3 - 6+ years in enterprise, application, technical, or information architecture design
Advance strong technical knowledge of application delivery methods and familiarity with how portfolios of systems work together to create enterprise solutions
Demonstrated results managing and/or influencing team members and serving as role model / mentor
Demonstrated knowledge on variety of domain specific areas (i.e., coding languages such as C, C++, JAVA, .NET, C#, Python, SQL, etc.; Applications such as Epic, ServiceNow, etc.; Technology such as Microsoft, AI/ML, Orchestration, etc.; Interoperability expertise such as FHIR, APIs, etc.)
Understanding of current IT trends, key vendors and their impact on business strategies, Cloud technologies, Mobile applications, BI architecture, agile IT processes, usability architecture, front-end design, etc.
Demonstrate ability to learn new technologies and leverage available tools to expand knowledge in areas outside existing scope of knowledge
Pragmatic, articulate, persuasive to execute architectural solutions from conception to deployment, including change management with key stakeholders
Ability to effectively translate and present technology solutions in business or management terms
Visionary thinker that can anticipate future computing capabilities and use cases
Ability to work effectively in a team environment

Preferred:

4+ years in healthcare information technology

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

senior solution architect

Northwestern Memorial HealthCare

Senior Solutions Architect, ServiceNow, Full-time, Days

Senior Business Analyst (ServiceNow)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

CACI is seeking an experienced Senior Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).

What You’ll Get to Do:

• Analyze business and technical processes to formulate and develop new and modified business information processing systems.
• Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.
• Develop user stories based on project requirements
• Develop test plans, test scripts and other project deliverables
• Coordinate and execute testing activities
• Develop training materials and conduct training sessions
• Write and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.
• Support the preparation of required documentation and artifacts.
• Track risks and opportunities within assigned projects, including development and implementation of mitigation plans.
• Conduct Quality Reviews of documentation to identify improvements opportunities.
• Apply business concepts and theories to real-world decision making.
• Create and distribute project & operational reports as requested.
• Facilitate projects and coordinate with cross- functional teams to produce better business outcomes.
• Host and facilitate weekly/monthly project meetings.
• Coordinate with other Contractors to manage project tasks and deliverables

You’ll Bring These Qualifications:

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).
• Bachelor’s degree or equivalent + 8 years with some supervisory experience.
• Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications.
• Experience assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessions
• Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio.
• Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.
• Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders.
• Understanding of LAN/WAN technologies and concepts.
• Understanding of Project Management methodologies.
• Ability to communicate clearly and effectively in interpersonal and written formats.
• Experience with Microsoft Project and Visio
• Experience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management Solutions
• ServiceNow System Administrator Certification

These Qualifications Would be Nice to Have:

• ITILv3 or v4 Foundation’s certification
• Previous HR experience
• Experience with data analysis and data modelling (Entity Relationships).
• Previous DHS or Federal Government experience
• Experience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications

-

______________________________________________________________________________

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

______________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$94,400 - $198,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

senior business analyst

CACI

Senior Business Analyst (ServiceNow)

Description

*We are open to supporting 100% remote work anywhere within the U.S.*

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

The ServiceNow QA Tester serves as the tester on behalf of the team and client so that complete development meets the requirements as defined by the client. Additionally, the QA Specialists ensure all testing documentation, including User Acceptance Testing scripts, is successfully documented. This position is within the context of an Agile team employing the Scrum development framework. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

Work with the test team to design, develop, implement, and maintain a test framework that serves multiple project needs using and writing test scripts

Knowledge of software testing tools and processes, including executing Automated Test Framework (ATF), recording results, and working with the team to identify and resolve defects/bugs.

Participate in sprint planning and work with the project team to identify risks/impacts in the system to be tested.

Perform various types of testing potentially including automated, exploratory, load, and performance testing on web services and applications.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations.

What you'll be doing:

Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.

Stay current with ServiceNow products, features, and industry trends to drive innovation.

Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

Perform unit, system, and integration testing.

Debug and fix technical problems.

Support the development of detailed technical documentation.

Provide demonstrations of developed applications to product owners and end users.

Participate in platform upgrade activities including regression testing and reconfiguration.

Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

2+ years of solid, ServiceNow testing working in an Agile development environment (i.e., scrum, Kanban, etc.)

Bachelors degree is required

US Citizenship is required due to federal contract requirements.

Must have a DHS Public Trust or a Secret Clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

What we'd like you to have:

Experience working in an Agile environment.

Experience with ServiceNow automated testing framework (ATF).

Agile, SCRUM, or SAFe certifications.

General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

Strong analytical, and problem-solving skills.

Ability to work effectively in a team environment.

Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.

Heightened attention to detail when developing technical solutions.

Hands-on experience (>480 hours each) testing ServiceNow applications

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

Experience troubleshooting and resolving technical issues

Detail-oriented tendencies with excellent problem-solving and analytical abilities

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

#DMX24

#SENW22

#Indeed

#Li-CC1

#AST25

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,020.00 - $113,934.00

Nationwide Remote Office (US99)

quality assurance tester

ServiceNow QA Tester DHS or Secret (Remote)

QUALIFICATIONS:

Bachelor's degree in computer science or engineering or equivalent work experience
Expert level knowledge of an ITSM and CMDB tool set, e.g. ServiceNow in an On-Premise deployment model
Current knowledge of ITSMsystems design, devops and infrastructure as code principles, Linux, Windows, Azure, etc

Clearance Requirements:

Secret with the ability to obtain a Top Secret

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

Requirements:

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Government Services team?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Location: Remote

What will you be doing?

World Wide Technology, LLC has an opportunity available for a Sr. ServiceNow Developer to support our Government Services team. This position will focus on AWS Architecture and support within a customer's environment.

RESPONSIBILITIES:

Experience in all phases of the System Engineering and SDLC (Agile) including Requirements gathering, Design, Development, Testing and Deployment.
Collaborate openly and frankly with all internal and external partners, such as Government Engineers, Contractor Engineers, Contractor Operations staff, Management, and 3rd party vendors
Work independently, help others and ask for help without hesitation
Ensure timely delivery of all Engineering Service Requests and Change Requests, removing any obstacles to completing work as scheduled
Perform risk analysis of each Engineering Service Request and Change Request, and inform all stakeholders of the applicable risks
In coordination with Government partners, prioritize workload
Leverage the ITSM ServiceNow tool set to automate facets of the environment, including tier zero support/user self-service, improving workflows, etc. in coordination with DevOps Engineers
Work closely with the Enterprise Service Desk and the DevOps team to reduce or minimize ticket occurrences, through self-created automations and application enhancements
Administrate full ITSM stack in an on-premise deployment, from end to end (create users, groups, change permissions, create queues, etc.)
Continually enhance the performance of the Engineering team, through continual process improvement, automation, full utilization of existing tool sets, and recommendations for new tool

servicenow developer

World Wide Technology, Inc.

Sr ServiceNow Developer (Active Secret Clearance Required)

RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a ServiceNow GRC Business Analyst to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.

Overview:
We are looking for a skilled and driven ServiceNow GRC Business Analyst to support and enhance our Governance, Risk, and Compliance (GRC) capabilities. This role focuses on designing, configuring, and optimizing workflows for Risk and Control Management, Policy Exceptions, and Issue Management while ensuring alignment with agile sprint deliverables. The ideal candidate will also have experience implementing control frameworks in ServiceNow Compliance, enabling the organization to meet key regulatory requirements.

Responsibilities include but are not limited to:
• Collaborate with stakeholders to gather and document requirements for workflows related to:
Risk and Control Management (escalations, workflows, reporting).
Policy Exceptions (approval paths, notifications, and escalations).
Issue Management (routing, triage workflows, and dashboards).
Configure and customize ServiceNow GRC modules to support the implementation and alignment of control frameworks (e.g., SOX, ISO 27001, NIST 800-53).
Manage Update Sets, ensuring accurate migration of configurations across Dev, Test, and Production environments.
Develop and maintain dashboards and reporting tools to provide actionable insights into compliance and risk metrics for stakeholders.
Support UAT processes by creating test scripts, facilitating testing sessions, and logging/resolving issues.
Design and implement group-based access controls and visibility rules for records in Risk, Policy Exceptions, and Issue Management modules.
Create and maintain training documentation and conduct user training sessions for:
Risk and Control Management workflows.
Policy Exceptions handling and reporting.
Issue Management routing and escalations.
Assist in aligning ServiceNow Compliance modules with organizational objectives by implementing control frameworks that meet regulatory requirements (e.g., GDPR, SOX).
Collaborate with cross-functional teams to ensure alignment between GRC modules and other ServiceNow capabilities, such as CMDB and SecOps.
Stay up to date on ServiceNow releases and recommend enhancements to improve platform capabilities.

Required Knowledge, Skills, and Abilities:
3-5 years of experience in Governance, Risk, and Compliance roles with hands-on ServiceNow GRC experience.
Proven ability to configure workflows for Risk and Control Management, Policy Exceptions, and Issue Management.
Experience implementing and managing control frameworks in ServiceNow Compliance (e.g., ISO 27001, NIST 800-53, SOX).
Strong ability to create and manage Update Sets for seamless migration across environments.
Expertise in group-based access controls and ServiceNow ACL configurations.
Excellent analytical skills to translate business needs into technical solutions.
Proficient in creating training materials, process diagrams, and test cases.
Familiarity with ServiceNow scripting (e.g., JavaScript) for advanced configurations (preferred but not required).
Strong understanding of ServiceNow GRC module dependencies with CMDB and other ServiceNow solutions.
Bachelor's degree in business, Information Technology, or a related field.
ServiceNow certifications (e.g., CIS-Risk and Compliance, IRM Fundamentals) are highly desirable.

Compensation range for position is $70-85/hour DOE.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.

About Us:
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.

Visit http://www.redcloudconsulting.com/ for more info.
#LI-Hybrid

business analyst

Redcloud Consulting

ServiceNow GRC Business Analyst

Description

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer at all levels to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Work:

As a Senior ServiceNow Custom Apps Developer, you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Responsibilities:

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.

Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.

Required Skills:

5 or more years of experience implementing ServiceNow solutions.

Bachelors degree is required

1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.

2 Active ServiceNow CIS certifications.

US Citizenship is required (required by the federal government for this position).

Must have a DHS Public Trust clearance or Secret.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Preferred Skills:

Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications.

Current DHS Public Trust

Any of the below ServiceNow mainline certifications:

Certified System Administrator

Certified Application Developer

Certified Implementation Specialist – Application Portfolio Management

Certified Implementation Specialist – Human Resources

Certified Implementation Specialist – Customer Service Management

5 or more of the below micro-certifications:

Micro-Certification - Flow Designer

Micro-Certification - Integration Hub

Micro-Certification - Agile and Test Management Implementation

Micro-Certification - Service Portal

Micro-Certification - Automated Test Framework

Micro-Certification - Predictive Intelligence

Micro-Certification - Performance Analytics

Micro-Certification - Virtual Agent

Micro-Certification - Configure the CMDB

Micro-Certification - CMDB Health

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Vast experience in ServiceNow development and architecture

Experience handling a data migration

Familiarity with ITIL processes and service management principles

Strong technical skills, including scripting, workflow configuration, and business rule development.

Ability to independently design and lead complex user interfaces, integrations and workflows

Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages

Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions

Experience troubleshooting and resolving technical issues

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Understanding of performance optimization techniques

Strong leadership and team management skills

Excellent communication, presentation, and stakeholder management skills

In-depth understanding of ServiceNow best practices and industry trends

Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

In-depth knowledge of scripting languages, including JavaScript and GlideScript

Strong technical skills, including workflow configuration, and business rule development

Expertise in designing and implementing complex workflows

The ability to independently create and manage integrations with external systems

Strong problem-solving skills and ability to innovate solutions

Detail-oriented tendencies with excellent problem-solving and analytical abilities

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and leadership abilities

Strong knowledge of agile

#DMX24

#SENW22

#Indeed

#Li-CC1

#AST25

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,124.00 - $166,810.00

Nationwide Remote Office (US99)

Senior ServiceNow Developer with DHS Public Trust or Secret (Remote)

Description

*We are open to supporting 100% remote work anywhere within the U.S.*

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

As a ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. You will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to our projects' success and our clients' satisfaction.

Your responsibilities include:

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects and senior developers in integrating ServiceNow with other systems and applications to create seamless end-to-end processes.

Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations. The ServiceNow Developer is responsible for developing, implementing, and administering ServiceNow applications. Specific initiatives and work products that this role supports include:

What you'll be doing:

Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.

Stay current with ServiceNow products, features, and industry trends to drive innovation.

Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

Perform unit, system, and integration testing.

Debug and fix technical problems.

Support the development of detailed technical documentation.

Provide demonstrations of developed applications to product owners and end users.

Participate in platform upgrade activities including regression testing and reconfiguration.

Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

3 + years of ServiceNow experience.

2 Active ServiceNow CIS certifications.

Bachelors degree is required

1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.

1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls.

U.S. Citizenship is required due to federal contract requirements.

Must have an active DHS Public Trust or Secret Clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

What we'd like you to have:

Experience with ServiceNow SAP ERP Canvas.

Experience working in an Agile environment.

Experience with ServiceNow automated testing framework (ATF).

Experience with web services integration, specifically Mid-Server, SOAP, and REST preferred.

Agile, SCRUM, or SAFe certifications.

General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

Strong analytical, and problem-solving skills.

Ability to work effectively in a team environment.

Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.

Heightened attention to detail when developing technical solutions.

Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

Strong scripting skills in JavaScript and GlideScript

Strong technical skills, including workflow configuration, and business rule development

Experience in customizing UI and creating complex workflows

An understanding of integration techniques with external systems

Experience troubleshooting and resolving technical issues

Detail-oriented tendencies with excellent problem-solving and analytical abilities

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

#DMX24

#SENW22

#Indeed

#Li-CC1

#AST25

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,094.00 - $137,860.00

Nationwide Remote Office (US99)

ServiceNow Developer with DHS Public Trust or Secret (Remote)

U.S. - The best version of me

By playing this video you consent to Google/YouTube processing your data and using cookies Learn more.
Position Description:

CGI Federal has an immediate need for a ServiceNow Developer with 8+ years of IT Experience with 3-5+ years of ServiceNow development experience. This role requires a strong foundation in ServiceNow configuration and web development experience. You will be required to design, architect and optimize ServiceNow applications as well as lead business development activities related to ServiceNow by working in close interaction with the Leads, Business Analysts and other members of the solution team.

This is an exciting opportunity to work in a fast-paced team environment supporting multiple user groups and customers. We take an innovative approach to supporting our clients, working side-by-side in an agile environment using emerging technologies.

**This position is located in our client's office in Leesburg, VA; however, a hybrid working model is acceptable. You will be required to be in our Leesburg, VA office two days per week**

Your future duties and responsibilities:

Overall design of application and mapping client business requirements from the project team to systems/technical requirements.
Work with clients to assess current state processes and tools
Identify ServiceNow platform solution options
Define ServiceNow solution requirements
Determine and define integration requirements
Develop overall architecture and implementation plans.
Support business development and proposal efforts with ServiceNow related inputs
Scope and deliver Proof of Concept / Proof of Value engagements with prospects
Support practice build efforts to include development of practice intellectual property (IP)
Recognize and develop opportunities to leverage ServiceNow as a platform.
Provide expert level support and technical mentoring to implementation team
Maintain deep, comprehensive knowledge of ServiceNows capabilities and constraints
Act as the ServiceNow subject matter expert at Executive briefings/marketing
Develop and present business case material for senior prospect and customer stakeholders.
Create and deliver tailored presentations and product demonstrations

Required qualifications to be successful in this role:

Bachelor's degree and 8+ years of experience in the IT industry
3 - 5 experience with ServiceNow (**Customer Service Management**)
At least one ServiceNow implementation from inception to delivery
Prior experience with ITSM tools
Experience working with Agile teams
Experience with JavaScript
Must be able to obtain a Public Trust

Desired qualifications/non-essential skills required:
3 - 5 experience with ServiceNow (ITSM, ITOM, Discovery, HR or other modules)
Extensive knowledge of JavaScript, and familiarity with UI, SQL, HTML and CSS.
Knowledge of XML and structural programming concepts.
Prior experience with ITSM tools such as Remedy preferred
Advanced problem-solving ability.
ServiceNow ServicePortal Micro-Certification
Knowledge of Responsive Design
Understanding of UX best practices
Experience with process flow documentation creation
ServiceNow Certified System Administrator and/or Certified Application Developer and/or Certified Implementation Specialist

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $154,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

#CGIFederalJob
#LI-RJ1

Skills:
ServiceNow
ServiceNow Development
JavaScript
What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

ServiceNow Developer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

This is a hybrid position at our Milwaukee or New York City offices. ( The Milwaukee office requires onsite M, T, and W or in our NYC office on Thursday plus 1 other day.)

We are seeking a highly motivated Mid-level ServiceNow Engineer with P ython experience to join NM’s Security Automation team. In this pivotal role, you will help build and maintain a sustainable security automation pipeline to enhance the efficiency, effectiveness, and accuracy of our detection and response capabilities while minimizing manual tasks for our Cybersecurity teams. This role blends coding skills, ServiceNow platform expertise, web application development, and security domain knowledge.

Primary Responsibilities:

Analyze technical development requirements and integrate ServiceNow security modules with third-party tools and APIs used by Cybersecurity teams.

Configure ServiceNow and implement best practices in coding and design as per ServiceNow standards.

Collaborate with NM’s ServiceNow Platform SRE team to ensure quality and stability of integrations.

Perform checkouts during ServiceNow module and platform upgrades.

Identify and automate workflows/processes related to security events through ServiceNow or SOAR playbooks.

Enhance the organization’s case management system to decrease response times, increase effectiveness, and streamline security operations.

Design, engineer, deploy, and maintain custom automation tools (primarily in Python and PowerShell).

Develop dashboards and metrics within the organization’s case management system.

Maintain and improve the team’s products, infrastructure, and technology stack.

Develop and maintain documentation for automating workflows related to detection/response procedures for security events.

Bring your best! What this role needs:

2-4 years of professional experience developing on the ServiceNow platform, including the creation, configuration, and customization of ServiceNow products such as ITSM, ITOM, SecOps.

Strong knowledge of the ServiceNow Platform, modules, data model, tables, and capabilities.

Experience developing/administering on a ServiceNow Platform, including Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items & Record Producers, Groups, Roles, Tables.

2-4 years of professional experience with JavaScript, HTML/CSS, AJAX, and Python.

Relational database expertise with enterprise software systems (e.g., Postgres, MS SQL).

Proficient in REST API best practices and usage.

Excellent written and verbal communication skills.

Ability to communicate effectively with both technical and non-technical audiences.

Preferred Skills/Certifications:

Bachelor’s degree or equivalent experience in Computer Science, Cybersecurity, Computer Engineering, Software Engineering, or a related field.

Experience with the ServiceNow Security Incident Response (SIR) module.

Experience with security automation and orchestration tools and/or software development technologies.

Practical experience with automation techniques using PowerShell, Bash, API calls, and regular expressions.

Additional coding experience in languages such as Java, C++, Go.

Experience with cloud services and CI/CD environments.

Experience in Security Operations, Incident Response, or Penetration Testing.

Active ServiceNow – Certified Application Developer certification.

Active ServiceNow – Certified System Administrator certification.

Active ServiceNow – Certified Implementation Specialist – Security Incident Response.

If you are passionate about security automation and have the skills and experience we seek, we would love to hear from you! Apply now to join NM’s Security Automation team.

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$92,750.00

Pay Range - End:

$172,250.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups

Northwestern Mutual

Mid-level ServiceNow Engineer (with Python experience)

Experience on ServiceNow platform
Experience in leading teams for development and implementation of ServiceNow modules like:

Excellent understanding of ServiceNow platform capabilities and tools
Excellent understanding of technical and functional design requirements related to ServiceNow

pyramidci

Servicenow developer : Santa Clara, CA

Providing exceptional solutions for our customers requires proven experience and positive results. At TRIAEM, we care and invest in our people to ensure they are prepared to deliver superior services across a wide array of mission challenges. We specialize in systems engineering & architecture, scientific & technological analysis, data management, and cyber security solutions. With over ten years of experience supporting the US Government and International Partners, we know what it takes to ask the right questions, capture the right information, and deliver timely, accurate solutions.

Caring and investing in our people means an environment where you can learn and grow while continuously being challenged. We offer industry-leading benefits and paid time off that allow you to focus on supporting our customers while maintaining the important work/life balance. If you are looking for a company that values you as an individual and welcomes your ideas, contributions, and experience, TRIAEM is the place for you!

ServiceNow Developer
Clearance Required to Start: TS/SCI with Polygraph

Location: McLean, VA

TRIAEM is seeking a ServiceNow Developer to join the Development Team on a customer program. You will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community.

Responsibilities:

Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM>PPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, HR Module, Change Management, Custom Development, etc.
You will be responsible for helping to develop code, unit test, hold code reviews, check in code, and help to build the code pipeline for continuous integration/continuous delivery.
Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.
Create, maintain configuration management on the ServiceNow platform in all environments.
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.
Provide expertise in standards and validations (e.g., ISO 9000).
Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
Champion awareness training and implementation of business processes.
Develop process documentation, testing, workflows, and work plans.
Lead workflow presentations to leadership and Mission Partners as required.
Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.
Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow.

Qualifications:

Required:

Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with a polygraph.
Bachelor’s degree preferably in an IT related field 6 years of related experience; or a Master’s with 4 years of experience; an Associates with 8 years of experience.
Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow, along with ServiceNow Glide.
Extensive ServiceNow experience.
ServiceNow developer certification, preferably Certified System Administrator (CSA).
Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.
Excellent interpersonal skills with proven ability to team with industry partners.
Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word, & Outlook).
Ability to estimate work effort requirements efficiently and appropriately.
Ability to communicate effectively in a fast-paced environment.
Strong public speaking skills and professional demeanor required.
Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation.
Experience with Atlassian Jira and Confluence.

Desired:

Configuration Management experience.
Configuration Management certifications.
Project Management Professional (PMP) certification.
Other ServiceNow certifications.
Graphics design or UX/UI design experience.
Experience in HTML/CSS and Jelly scripting

TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.

TRIAEM, LLC

ServiceNow Platform SCRUM Master

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provides consulting to businesses, functions, and geographies that utilize IT services and drives effective business engagement for IT. Understands the specific goals and needs of the business, function, or geography and represents those needs to the IT organization. Develops and maintains relationships with appropriate members of the business/function/geography organization. Works to align business, function, and geography requirements with IT plans and priorities. Facilitates business, function, and geography involvement in IT projects to identify requirements, gather feedback, and finalize scope. Identifies opportunities for IT to leverage solutions across business, function, and geographic organizations. Establishes effective processes for managing the relationship on an ongoing basis. Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies. Connects business/function/geography “customers” with appropriate IT technical resources when technical discussions are necessary.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

Establishes and maintains relationships with key tactical leaders and business implementation leads. Uses deep business knowledge of multiple businesses or sub- domains to drive engagement for major IT initiatives. Influences overall IT and business planning; engages in strategic business planning where there is IT impact.
Communicates tactical IT decisions and plans and works to achieve alignment with relevant areas of the business, function, or geography.
Represents the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business.
Identifies areas where the business, function, or geography can take advantage of standard IT solutions.
Drives for adoption of standard solutions.
Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.
Establishes IT processes which are consistent with overall organization objectives.

Education and Experience Required:

Typically a Bachelor's degree or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 8 years experience.

Knowledge and Skills:

Exceptional written and verbal skills. Strong business experience in multiple business sub-domains. Strong relationship management skills. Excellent project management and process development skills.

#unitedstates

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates
#globalIT

Job:

Information Technology

Job Level:

Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $89,400.00 - $206,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .

scrum master

Hewlett Packard Enterprise

ServiceNow Platform SCRUM Master

CoreSphere is seeking an experienced, qualified, and certified ServiceNow Business Process Consultant (BPC) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow O&M Lead BPC supporting an existing ServiceNow FedRAMP certified hosted solution for a large US Federal agency. Experience, qualifications, and certifications are listed in the minimum and preferred qualifications listed below. This position is 100% remote.

Position requires leading and supporting agile O&M activities including developing and maintaining roadmaps, planning releases, eliciting requirements, grooming users stories, managing bug fixes, managing enhancements, managing backlogs, managing sprint development, configuring applications, validating design, collaborating with developers on development and testing tasks, coordinating and conducting System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production.

Essential Duties and Responsibilities:
Serve as the lead for all business-process-related activities from planning and estimating work to execution of BPC tasks
Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
Collaborate and support the client Project Manager, other BPCs, and project ServiceNow System Administrators (SAs), Developers, and Subject Matter Experts (SMEs)
Coordinate efforts with customer technical and functional SMEs
Lead business process analysis efforts from data gathering, requirements analysis, demonstrations, workshops, interviews, documenting meeting results, proposing design options and recommendations, documenting functional design specifications, working with technical developers/administrators, testing solutions, training, preparing for deployment, and providing post-production BPC support
Ensure appropriate collaboration, coordination, and communication between other O&M SMEs and other clients and consultants
Apply ITIL V3 best practices for managing work under the task order
Manage activities and resources to a release plan utilizing the appropriate tools (e.g., SharePoint, Microsoft Project Professional and potentially other agile tools like Jira and/or custom ServiceNow Change Request (SNCR) application and process)
Understand and manage to the Critical Path for successful project delivery
Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality
Communicate clearly, effectively, on time, and to the correct audience
Manage risks and issues; be proactive and communicate effectively
Estimate the level of effort of BPC efforts for out of scope work
Support the completion of project change requests
Ensure work is performed compliant with client and contractual policies and processes
Prepare, coordinate and deliver Weekly Status Reports
Prepare, coordinate and support the deliver Monthly Performance Reports
Support ad hoc oral and written data calls
Attend various program meetings with the Customer and Management as needed
Required Skills and Experience:
Bachelor's degree in business management, project management, financial management, computer science, or related field
Minimum three (3) years of experience leading and performing BPC work
ServiceNow System Administrator certification
Successful candidate will have demonstrated experience as a ServiceNow O&M Lead BPC across the full agile project lifecycle of activities managing ServiceNow solutions that spans multiple suites
Experience with Nuvolo
Successfully performed BPC work with other clients of similar size, scope and complexity
Successful and proven track record implementing and/or supporting most of the ServiceNow applications specified above
Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques and tools
Experience leading and working as BPC on ServiceNow and other SaaS solution O&M and/or implementation projects of similar size and scope
Experience implementing any/all of the above listed ServiceNow applications
Experience managing the operations and maintenance (O&M) of the proposed solution
Experience transitioning enterprise-wide services from legacy solutions to cloud-based solutions
Experience providing cross-contractor communication in a multi-contractor environment
Experience business process analysis and requirements development
Experience with end-user engagement, communication, and training
Experience planning, designing, developing, and conducting training for end-users
Experience managing deployments and releases
Comfortable working in a fast-paced technology environment
Desired Skills and Experience:
Master’s degree in business management, project management, financial management, computer science, or related field
Project Management Professional (PMP) Certified
ITIL V3 Foundation Certified
Scrum Master Certified
SAFe certification
Hands-on experience working with US Federal agencies and FedRAMP environments.
Work Authorization/Clearance: Must be a US Citizen and able to obtain a Federal Agency Public Trust.

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information.

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.

Benefits:
Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)
Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

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